Salesforce Architect

Reperio Human Capital; Dublin; On-site; EUR 110,000 - 150,000; Full time

Job summary

Unknown is seeking an experienced Salesforce Architect to lead the end-to-end design and delivery of Salesforce Service Cloud and Case Management solutions within a regulated environment. The role requires hands-on prototyping, solution design, and delivering architectures that meet compliance and data governance needs.

Ideal candidates will have deep expertise in Salesforce platforms, strong stakeholder engagement, and the ability to guide cross-functional teams across functional and technical

Qualifications

• Proven experience as a Salesforce Architect (Solution, Technical, or Hybrid).
• Strong expertise in Salesforce Service Cloud and Case Management.
• Experience delivering in regulated environments (e.g., financial services, healthcare, public sector).
• Hands-on experience with prototyping, solution design, and delivery.
• Strong understanding of Salesforce platform capabilities, integrations, and constraints.
• Excellent stakeholder engagement and communication skills.
• Ability to work across both functional and technical dimensions of delivery.

Responsibilities

• Lead the end-to-end design and delivery of Salesforce Service Cloud and Case Management solutions.
• Conduct prototyping and feasibility workshops to validate business requirements and solution approaches.
• Design and optimise case management workflows, processes, and service operations.
• Translate complex business and regulatory requirements into scalable Salesforce architectures.
• Collaborate with technical teams to ensure integrations, data models, and platform configurations follow best practices.
• Guide development teams on architecture, compliance, and delivery.
• Ensure solutions meet regulatory, audit, and data governance requirements.

Skills

Salesforce Architect

Service Cloud

Case Management

Prototyping

Solution design

Delivery oversight

Stakeholder engagement

Job description

A leading organisation is seeking an experienced Salesforce Architect with deep expertise in Service Cloud and Case Management to join a high-profile programme in a regulated environment. This role blends solution design, prototyping, and delivery oversight with strong technical awareness, ensuring scalable and compliant Salesforce implementations.

Key Responsibilities:

• Lead the end-to-end design and delivery of Salesforce Service Cloud and Case Management solutions
• Conduct prototyping and feasibility workshops to validate business requirements and solution approaches
• Design and optimise case management workflows, processes, and service operations
• Translate complex business and regulatory requirements into scalable Salesforce architectures
• Collaborate with technical teams to ensure integrations, data models, and platform configurations follow best practices
• Guide development teams on architecture, compliance, and delivery
• Ensure solutions meet regulatory, audit, and data governance requirements

Required Experience:

• Proven experience as a Salesforce Architect (Solution, Technical, or Hybrid)
• Strong expertise in Salesforce Service Cloud and Case Management
• Experience delivering in regulated environments (e.g., financial services, healthcare, public sector)
• Hands-on experience with prototyping, solution design, and delivery
• Strong understanding of Salesforce platform capabilities, integrations, and constraints
• Excellent stakeholder engagement and communication skills
• Ability to work across both functional and technical dimensions of delivery

Applicants must be eligible to work full-time in Ireland without restriction.

Skills:

Salesforce Service Cloud Case Management