Sales Support Administrator

Daly Industrial Supply Company Ltd; Cork; On-site; EUR 26,000 - 34,000; Full time

Job summary

Daly’s Industrial Supply Company is seeking a Sales Support Administrator to assist the Sales Support Team with customer enquiries, quotations, order processing and follow-up. You will work with colleagues across Sales, Purchasing and Warehouse to build customer relationships and help orders progress from initial enquiry through to delivery.

The role involves handling inbound calls and emails, preparing quotations, and coordinating with various teams to ensure timely delivery and accurate

Qualifications

• Experience in sales support, administration, customer service or order processing.
• Strong communication skills and confidence handling inbound and outbound customer calls.
• Good organisation, attention to detail and the ability to manage several enquiries and orders.
• A helpful, practical approach to resolving issues and working closely with colleagues.
• Confidence using Outlook and Excel, with a willingness to learn our systems.
• Experience with Intact IQ or knowledge of tools and industrial supplies would be an advantage.

Responsibilities

• Handle inbound customer calls and emails, responding to product, pricing and order enquiries.
• Prepare quotations and make outbound follow-up calls to clarify requirements, resolve queries and help secure confirmed orders.
• Build and maintain customer relationships, providing timely updates on quotations, orders and deliveries.
• Assist with processing sales orders in Intact IQ and support our retail and wholesale sales representatives with customer enquiries and order requirements.
• Work with the Sales Support Team to follow up outstanding, suspended and partially shipped orders.
• Help coordinate stock availability, deliveries and collections, following up shortages or delays with Purchasing and Warehouse.
• Assist with returns, courier claims, and repair, warranty and spare parts enquiries, coordinating with the relevant teams.
• Maintain accurate customer records, order notes and agreed follow-up actions.

Skills

Sales support

Customer service

Order processing

Outlook

Excel

Communication

Tools

Intact IQ

Job description

Location: On-site, Northpoint Business Park, Cork

Reporting to: Sales Support & Marketing Manager

Daly’s Industrial Supply Company supplies professional tools and equipment to customers across Ireland. We are looking for a Sales Support Administrator to assist our Sales Support Team with customer enquiries, quotations, order processing and follow-up.

You will work alongside an experienced Sales Support Team and colleagues across Sales, Purchasing and Warehouse, building customer relationships and helping orders progress from initial enquiry through to delivery.

Key responsibilities

• Handle inbound customer calls and emails, responding to product, pricing and order enquiries.
• Prepare quotations and make outbound follow-up calls to clarify requirements, resolve queries and help secure confirmed orders.
• Build and maintain customer relationships, providing timely updates on quotations, orders and deliveries.
• Assist with processing sales orders in Intact IQ and support our retail and wholesale sales representatives with customer enquiries and order requirements.
• Work with the Sales Support Team to follow up outstanding, suspended and partially shipped orders.
• Help coordinate stock availability, deliveries and collections, following up shortages or delays with Purchasing and Warehouse.
• Assist with returns, courier claims, and repair, warranty and spare parts enquiries, coordinating with the relevant teams.
• Maintain accurate customer records, order notes and agreed follow-up actions.

Skills and experience

• Experience in sales support, administration, customer service or order processing.
• Strong communication skills and confidence handling inbound and outbound customer calls.
• Good organisation, attention to detail and the ability to manage several enquiries and orders.
• A helpful, practical approach to resolving issues and working closely with colleagues.
• Confidence using Outlook and Excel, with a willingness to learn our systems.
• Experience with Intact IQ or knowledge of tools and industrial supplies would be an advantage.