Customer & Sales Support Administrator

Label Engineering; Ireland; Remote; EUR 28,000 - 36,000; Full time

Job summary

System Label in Ireland is seeking a Customer & Sales Support Administrator to join their team. You will handle customer enquiries, process orders in the MRP system, liaise with plants in Ireland and the UK, and support sales, marketing and finance functions from an office environment.

You will maintain records, support quotation follow-ups and help ensure accuracy in documentation, invoices and stock control while complying with company systems.

Qualifications

• Excellent written and verbal communication skills.
• Proficient user of Microsoft Office packages.
• Proactive and able to prioritise workload, manage a diary and work on own initiative.
• Experience in the printing/manufacturing industry.
• Customer service: 1 year (required).
• Proficient in Microsoft Windows and Microsoft Office (Outlook, Word, Excel, PowerPoint) required.

Responsibilities

• Be the first point of contact for answering the phone and handling customer enquiries.
• Liaise with staff at various plants in Ireland & the UK to ensure customer queries are answered.
• Process customer orders, enter them into the MRP system and pass them to production.
• Raise delivery notes when requested by dispatch, along with the associated invoices.
• Maintain the customer contacts database.
• Work with the sales & marketing team to develop new client accounts.
• Follow up selected submitted quotations with the client and keep the sales team informed of feedback.
• Maintain filing systems for all documents, ensuring accuracy and completeness.
• Manage incoming and outgoing post.
• Control accounting paperwork received and sent by System Label.
• Transfer information to the Finance team in Ireland on a weekly basis.
• Assist and support the Finance team with any queries that may arise.
• Finished Goods Stock Control.
• Carry out work in accordance with the Company’s Health, Safety, Environmental and Quality Systems.
• Perform the assigned tasks with due diligence in relation to the Company’s Integrated Management Systems.
• The list of duties is not exclusive or exhaustive, and the post holder will be required to undertake tasks that may reasonably be expected within the scope of the role.
• Assist with any other duties as and when required.

Skills

Communication skills

Microsoft Office proficiency

Diary management

Time management

Initiative

Customer service experience

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

MRP system

Job description

IDA Business & Technology Park, Ireland Full-time

Description

The Customer & Sales Support Administrator role is an integral position within System Label and involves working across key areas of the organisation, including customer service/support, production scheduling, sales & marketing, and finance administration, as well as general office administration. The successful candidate will be the first point of contact for all customer requests, enquiries and queries, ensuring the highest levels of service so that customer satisfaction, retention and growth are achieved.

Responsibilities

• Act as the first point of contact for answering the phone and handling customer enquiries
• Liaise with staff at various plants in Ireland & the UK to ensure customer queries are answered
• Process customer orders, enter them into the MRP system and pass them to production
• Raise delivery notes when requested by dispatch, along with the associated invoices
• Maintain the customer contacts database
• Work with the sales & marketing team to develop new client accounts
• Follow up selected submitted quotations with the client and keep the sales team informed of feedback
• Maintain filing systems for all documents, ensuring accuracy and completeness
• Manage incoming and outgoing post
• Control accounting paperwork received and sent by System Label
• Transfer information to the Finance team in Ireland on a weekly basis
• Assist and support the Finance team with any queries that may arise
• Finished Goods Stock Control
• Carry out work in accordance with the Company’s Health, Safety, Environmental and Quality Systems
• Perform the assigned tasks with due diligence in relation to the Company’s Integrated Management Systems
• The list of duties is not exclusive or exhaustive, and the post holder will be required to undertake tasks that may reasonably be expected within the scope of the role
• Assist with any other duties as and when required

Qualifications

• Excellent written and verbal communication skills
• Proficient user of Microsoft Office packages
• Proactive and able to prioritise workload, manage a diary and work on own initiative
• Experience in the printing/manufacturing industry
• Customer service: 1 year (required)
• Proficient in Microsoft Windows and Microsoft Office (Outlook, Word, Excel, PowerPoint) required)