Sales Operations Specialist

Hollybank Trustees Ltd; Collinstown; On-site; EUR 25,000 - 36,000; Full time

Job summary

Hollybank Trustees Ltd is seeking a highly organised Sales Administrator to join our team in Ireland. The role covers customer service, order management through SAP, and ensuring smooth communication between customers and internal departments.

You will resolve queries, process orders, monitor stock, and contribute to cost-effective purchasing while maintaining accurate records and assisting with general office administration.

Qualifications

• Previous experience in an Administration, Customer Service, Sales Support, or similar role.
• Excellent documentation, written and verbal communication skills.
• Strong organisational and time-management abilities with exceptional attention to detail.

Responsibilities

• Resolving customer queries, complaints, and disputes in a professional and timely manner.
• Identifying solutions for customer issues and providing regular updates throughout the resolution process.
• Coordinating internally with relevant departments to ensure customer requirements are met.
• Updating and maintaining customer portals as required.
• Processing customer orders accurately through SAP.
• Monitoring and checking stock availability to support customer demands.
• Managing logistics-related issues and escalating concerns to management when necessary.
• Communicating with customers via telephone, email, and in person.
• Managing customer queries from initial contact through to resolution.
• Supporting general office administration duties including filing, document control, scanning, and email correspondence.
• Supporting cost-effective purchasing practices and identifying opportunities to improve efficiencies and reduce costs through process improvements and automation.

Skills

Administration

Customer Service

Sales Support

Communication

Organisational Skills

Time Management

Microsoft Office

Teamwork

Fluent English

Tools

SAP

Job description

Hollybank Trustees Ltd is seeking a highly organised Sales Administrator to join our team in Ireland. The role covers customer service, order management through SAP, and ensuring smooth communication between customers and internal departments.

You will resolve queries, process orders, monitor stock, and contribute to cost-effective purchasing while maintaining accurate records and assisting with general office administration.