Sales Administration & Support

Excel Recruitment; Fingal; On-site; EUR 35,000 - 40,000; Full time

Benefits offered by this job

5% Pension Contribution

Job summary

Excel Recruitment is seeking a Sales Support Executive for their North Dublin operation in Swords. The role focuses on order processing, customer service and telesales, supporting the National Account Manager and wholesale customers.

Salary between €35k and €40k with a 5% pension contribution, with opportunities to contribute to reporting and B2B platform management while working in a busy books, gifts and stationery wholesale environment.

Qualifications

• Experience in sales administration, account support, customer service, or telesales.
• Strong administrative and organisational skills.
• Confident communicating with customers by phone and email.
• Experience in books, gifts, stationery or wholesale/retail is advantageous.

Responsibilities

• Provide day-to-day administrative and account support to the National Account Manager.
• Maintain and update the B2B website with products, pricing and stock.
• Process and monitor customer orders and handle queries.
• Act as a point of contact for wholesale customers on products and orders.
• Assist with sales reports and general account administration.
• Liaise with internal teams including supply chain, warehouse and sales.

Skills

Order processing

Customer service

Telesales

Reporting

B2B platform

Job description

Sales Administration & Support (AM000SSE) Swords, Republic of Ireland

I am recruiting a Sales Support Executive for my client, a leading supplier of books, gifts, and stationery to retailers throughout Ireland.

This is based in their North Dublin office and there is no hybrid.

This is an excellent opportunity for a highly organised and efficient individual, who will work closely with the National Account Manager, providing day-to-day support while ensuring wholesale customers receive an efficient and professional service.

This is a varied job combining order processing customer service, reporting, and telesales.

A key part of the role will also involve maintaining the company's B2B ordering platform, ensuring customers have accurate and up-to-date product, pricing, and stock information.

Salary and Package: €35k-€40k, may be negotiable but must reflect experience, 5% Pension Contribution.

Responsibilities for the job of B2B Sales Support Executive

• Provide day-to-day administrative and account support to the National Account Manager
• Maintain and update the B2B website, including products, pricing, stock information, and new product listings
• Carry out daily checks of the B2B platform to ensure information is accurate and up to date
• Process and monitor customer orders and assist with any order-related queries
• Act as a key point of contact for wholesale customers regarding products, stock availability, and orders
• Provide a high level of customer service by phone and email
• Contact existing customers regarding new products, titles, gifts, and stationery ranges
• Carry out some outbound telesales activity with existing and prospective customers
• Monitor customer ordering activity and identify products or ranges customers may be interested in
• Support the launch and promotion of new products and ranges
• Liaise with internal teams including supply chain, warehouse, and sales
• Assist with sales reports and general account administration
• Ensure customer and product information is maintained accurately across internal systems

Requirements for the job of B2B Sales Support Executive

• An interest in books is in advantage
• Previous experience in sales administration, account support, customer service, telesales, or a similar office-based role
• Strong administration and organisational skills
• Confident communicating with customers by phone and email
• Experience within books, gifts, stationery, wholesale, or retail would be an advantage but is not essential