Sales Admin & CRM Support Specialist

Holland Safety; Dublin; On-site; EUR 28,000 - 42,000; Full time

Job summary

Holland Group is seeking a Sales Administrator in Ireland to support the sales team with day-to-day administration, quotations, order processing, and customer records. You will coordinate with Operations, Finance, and Sales to ensure timely delivery and outstanding service across assigned clientele.

The ideal candidate will have 2 years' related experience, strong Microsoft Office and CRM skills, and excellent organisational abilities to manage multiple tasks accurately in a fast-paced

Qualifications

• 2 years' experience in a sales administration, customer service, or commercial support role is desirable.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Experience using CRM systems is desirable.
• Level 7 or higher qualification in Business Administration, Sales, Marketing, or a related discipline.
• Excellent organisational skills with strong attention to detail.

Responsibilities

• Provide administrative support to the sales team to ensure efficient day-to-day operations.
• Prepare and issue customer quotations, sales proposals, and related documentation in a timely and accurate manner.
• Process customer orders, ensuring all information is accurate and communicated effectively to relevant internal departments.
• Act as a primary point of contact for customer enquiries, responding professionally and ensuring a high level of customer service.
• Manage inbound enquiries and act as main point of contact for assigned clientele.
• Maintain accurate customer information, sales activity, and documentation within the company's CRM and internal systems.
• Coordinate with internal departments, including Operations, Finance, and Sales, to ensure the successful delivery of products and services.
• Monitor customer accounts, assisting with contract renewals, purchase orders, and administrative follow-up as required.
• Assist with tender documentation, pre-qualification questionnaires, and other sales-related submissions where required.
• Identify opportunities to improve administrative processes and contribute to the overall efficiency of the sales function.
• Ensure compliance with company policies, procedures, and quality standards while maintaining confidentiality of customer information.

Skills

Excellent organisational skills

Strong communication skills

Detail oriented

Customer-focused

Team player

Proactive

Education

Level 7 or higher qualification in Business Administration, Sales, Marketing, or related discipline

Tools

Microsoft Excel

Microsoft Word

Outlook

CRM systems

Job description

Holland Group is seeking a Sales Administrator in Ireland to support the sales team with day-to-day administration, quotations, order processing, and customer records. You will coordinate with Operations, Finance, and Sales to ensure timely delivery and outstanding service across assigned clientele.

The ideal candidate will have 2 years' related experience, strong Microsoft Office and CRM skills, and excellent organisational abilities to manage multiple tasks accurately in a fast-paced