Airport Customer Returns Agent | Flexible Hours

Europcar; Dublin; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Summer sign-on bonus

Monthly uncapped commission

Medical refund scheme

Enhanced sick pay

Pension plan

Job summary

Europcar Mobility Group is seeking a Returns Agent for Dublin Airport. You will handle customer interactions, assist at car parks, and ensure a smooth start and end to the rental experience. The role involves early starts and a 5/7 shift rotation across potentially long hours, with a full, valid B driving licence required.

The position offers a fast-paced environment with a focus on service, KPI achievement, and collaboration with fleet and damages teams. A dynamic team awaits at Dublin Airport.

Qualifications

• Full clean B driving licence held for a minimum of 2 years.
• Excellent communication and face to face interpersonal skills.
• Ability to work as part of a team in a fast-paced environment.
• Flexibility in your working hours, including availability during the day, evenings and weekends.
• Car rental/sales experience is desirable but not essential (training will be provided).
• Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

Responsibilities

• Work closely with all staff to ensure customers receive and return their vehicle in a timely manner.
• Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
• Ensure all administration is completed accurately according to operating procedures.
• Process all workshop vehicles according to operating procedures.
• Ensuring cars that are due service or repair are sent aside for maintenance.
• Communicate regularly with our fleet supervisors to ensure cars are up to companies standard.
• Communicate regularly with our damages department with any queries related to new damage found.
• Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
• Ad hoc duties in line with business needs.

Skills

Full clean B driving licence

Excellent communication

Interpersonal skills

Team player

Flexible hours

Car rental experience

Customer service

Job description

Europcar Mobility Group is seeking a Returns Agent for Dublin Airport. You will handle customer interactions, assist at car parks, and ensure a smooth start and end to the rental experience. The role involves early starts and a 5/7 shift rotation across potentially long hours, with a full, valid B driving licence required.

The position offers a fast-paced environment with a focus on service, KPI achievement, and collaboration with fleet and damages teams. A dynamic team awaits at Dublin Airport.