Customer Service Return Agent

Europcar Group; Dublin; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Sign-on bonus

Holidays

Uncapped commission

Medical refund

Sick pay

Pension

Maternity/Paternity

Hubex discounts

Life Assurance

Employee assistance

Flu vaccination

Bike to Work

Job summary

Europcar Mobility Group at Dublin Airport is seeking a Returns Agent to deliver world-class customer service as vehicles are received and returned. You will work in our busy car parks, upholding high service standards. This full-time, on-site role operates on a roster with early starts and five days out of seven between 5am and 1am.

A full, clean B licence held for at least two years is essential. Joining Europcar means access to ongoing training, competitive pay, annual leave and benefits

Qualifications

• Full clean B driving licence held for a minimum of 2 years.
• Excellent communication and face to face interpersonal skills.
• Ability to work as part of a team in a fast-paced environment.
• Flexibility in working hours, including evenings and weekends.
• Car rental/sales experience is desirable but not essential (training will be provided).
• Passion for service and a level headed approach to daily challenges.

Responsibilities

• Work closely with all staff to ensure customers receive and return their vehicle in a timely manner.
• Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
• Ensure all administration is completed accurately according to operating procedures.
• Process all workshop vehicles according to operating procedures.
• Ensuring cars that are due service or repair are sent aside for maintenance.
• Communicate regularly with our fleet supervisors to ensure cars are up to companies standard.
• Communicate regularly with our damages department with any queries related to new damage found.
• Adhere to all company policies, procedures, and safety guidelines.
• Responsible for own health and safety and that of other work colleagues.
• Ad hoc duties in line with business needs.

Skills

B driving licence

Communication

Teamwork

Flexibility

Car rental experience

Service orientation

Job description

## Customer Service Return AgentApply: Fully on premise: Dublin: Full time: Posted Today: JR111307**Europcar Mobility Group**At **Europcar Mobility Group**, our purpose is to help to change the way you move. We are guided by our core values: *We are happy to help*, *We embrace change*, *We take responsibility*, *We act with respect* and *We move as one*. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.**Job Description****Returns Agent – Dublin Airport** Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Returns Agent at our Dublin Airport location, reporting into the Airport Manager. As a Customer Returns Agent you will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience. This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicant to hold a full, valid, clean B drivers licence.Benefits: * Competitive Salary* Summer sign on bonus* Starting twenty-nine holidays (including bank holidays), increasing with length of service* Monthly uncapped commission* Medical refund scheme* Enhanced statutory sick pay* Occupational Pension: Employer contribution 1.5%, employee contribution 2%* Enhanced Maternity and Paternity benefits* Access to Hubex benefits and discounts platform* Life Assurance x2 basic salary* Employee Assistance Programme* Opportunities for career advancement and professional development* Voluntary flu vaccination voucher* Bike to Work Scheme**Key Responsibilities*** Work closely with all staff to ensure customers receive and return their vehicle in a timely manner.* Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.* Ensure all administration is completed accurately according to operating procedures.* Process all workshop vehicles according to operating procedures.* Ensuring cars that are due service or repair are sent aside for maintenance.* Communicate regularly with our fleet supervisors to ensure cars are up to companies standard.* Communicate regularly with our damages department with any queries related to new damage found.* Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.* Ad hoc duties in line with business needs. **Your Skills:*** Full clean B driving licence held for a minimum of 2 years essential.* Excellent communication and face to face interpersonal skills.* Ability to work as part of a team in a fast-paced environment.* Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.* Car rental/sales experience is desirable but not essential (training will be provided).* Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.**Why choose Europcar?**We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. \\*\\*Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons \\*\\*EMG2We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.