Retail Supervisor ¦ The Banner Plaza

Supermac's; Ennis; Sur place; EUR 26 000 - 38 000; Plein temps

Résumé du poste

The Plaza Group, formed by Supermac’s founders, is seeking a Retail Supervisor in Ireland. You will support the Retail & Forecourt manager and site manager to hit store targets through effective operations and personnel management.

Responsibilities include supervising the retail sales team, maintaining high customer service, training staff, and assisting with recruitment and performance management. This role is on-site with stock, cash and compliance duties supporting Head Office reporting.

Qualifications

• Experience leading a retail sales team and ensuring high customer service standards.
• Ability to train and develop staff and communicate sales targets.

Responsabilités

• Supervise the activities of the retail sales team daily and ensure tasks are completed.
• Ensure high-quality and consistent customer service at all times.
• Delegate and communicate with the retail sales team and supervise induction and training.
• Communicate sales performance to the team and assist in recruitment.
• Assist the store manager in managing team performance.

Connaissances

People management

Customer service

Cash handling

Stock control

Communication

Outils

CBE system

Description du poste

Description

The Plaza Group is one of Ireland’s leading independent motorway and primary route services groups. The Plaza Group was formed by the managing directors of Supermac’s, Pat and Úna McDonagh, who have over 40 years of experience in the sector, offering world-class food and retail services. Join our team and become part of Supermac’s and the Plaza Group's success.

Title: Retail Supervisor

OBJECTIVE:

To assist the Retail & Forecourt manager and site manager in the delivery of store targets (both in terms of sales & profitability) through the effective management of store operations and personnel.

SUPERVISORY

• Supervise the activities of the retail sales team daily and ensure necessary tasks are completed to an appropriate level.
• Ensure high-quality and consistent customer service is provided at all times.
• To delegate and communicate effectively with the retail sales team.
• To supervise the effective induction and training of all employees.
• To communicate sales performance to the team.
• Assist the store manager in the recruitment of high caliber retail sales assistants.
• Assist the store manager in the effective management of retail sales team performance.

OPERATIONS

• Ensure store is merchandised in a customer-friendly and competitive manner ensuring compliance with company procedures and guidelines.
• Ensure housekeeping in the store is maintained at an optimum level.
• Co-ordinate in-store sales and promotions.
• To communicate with the retail sales team regarding in-store sales and promotions.
• To ensure the appropriate cash register and cash handling policy is adhered to.
• To ensure shelf-edged labels are updated every week.
• To react to local market trends and competition in an appropriate manner.
• To ensure customers receive high-quality and consistent service at all times.
• To deal with and rectify customer complaints effectively and pleasantly.
• To proactively take necessary action in store improvements following customer complaints.

STOCK MANAGEMENT

• To assist the manager in preparations for stock take and supervise where appropriate.
• Assist the manager in minimising stock loss through wastage, damages, and pilferage.
• Ensure food management and waste systems are adhered to by the retail sales team.
• Check stock to ensure adequate stock is available for customer’s needs.
• Ensure stock is rotated appropriately to ensure in-date stock is available and to minimise waste through out-of-date stock.

LEGISLATION & SECURITY

• To ensure secure opening and closing procedures with the store manager.
• To assist the manager as appropriate in matters relating to managing staff ensuring compliance with Labour Law, HACCP, Health & Safety, and Consumer Legislation.
• To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated.
• Work with the Store Manager to ensure Health & Safety checks are conducted and actioned accordingly.

OFFICE

• Ensure that cash is counted correctly daily and lodgments are prepared for Securicor to pick up
• Ensure accurate floats are prepared daily
• Ensure Money is lodged in the ATM
• Ensure Reports as requested by the Head Office accountant are completed properly in the shop daily and weekly
• Ensure Reports are submitted to the Head office either on a daily or weekly basis.
• Ensure Delivery Dockets are booked daily onto the CBE system
• Ensure Stock takes of key lines are completed, daily or weekly and as requested by Head Office
• Accountant
• Responsible for organizing the monthly stock count
• Responsible for completing Rota in conjunction with the Retail Manager and ensuring that wage reports sent to Galway are correct every week
• Ensuring that all transfer dockets that impact the shop are correct
• Making Newspaper and Magazine returns
• Following up on short deliveries/credit notes
• Ensuring all filing is kept up-to-date
• Helping on the Shop Floor
• Ordering Coin for the Shop
• Ad hoc duties at the request of the Head Office or the Retail Manager/Area Manager
• Flexibility is required to assist at tills during peak and busy times

"Only candidates who currently have the legal right to work in Ireland will be considered."