Retail Supervisor - Customer Experience & Ops Leader

Supermacs; Ennis; On-site; EUR 26,000 - 32,000; Full time

Job summary

The Plaza Group’s The Banner Plaza in Ireland is seeking a Retail Supervisor to assist the Retail & Forecourt manager in achieving store targets. You will oversee the retail sales team, ensure customer service, assist with recruitment, and communicate performance.

You will manage in-store merchandising, housekeeping, promotions, cash handling, stock control, and compliance with HACCP and health and safety. This is a full-time, on-site role with flexibility for peak periods and potential

Qualifications

Responsibilities

• Supervise the activities of the retail sales team daily and ensure necessary tasks are completed to an appropriate level.
• Ensure high-quality and consistent customer service is provided at all times.
• To delegate and communicate effectively with the retail sales team.
• To supervise the effective induction and training of all employees.
• To communicate sales performance to the team.
• Assist the store manager in the recruitment of high caliber retail sales assistants.
• Assist the store manager in the effective management of retail sales team performance.
• Ensure store is merchandised in a customer-friendly and competitive manner ensuring compliance with company procedures and guidelines.
• Ensure housekeeping in the store is maintained at an optimum level.
• Co-ordinate in-store sales and promotions.
• To communicate with the retail sales team regarding in-store sales and promotions.
• To ensure the appropriate cash register and cash handling policy is adhered to.
• To ensure shelf-edged labels are updated every week.
• To react to local market trends and competition in an appropriate manner.
• To ensure customers receive high-quality and consistent service at all times.
• To deal with and rectify customer complaints effectively and pleasantly.
• To proactively take necessary action in store improvements following customer complaints.
• To assist the manager in preparations for stock take and supervise where appropriate.
• Assist the manager in minimising stock loss through wastage, damages, and pilferage.
• Ensure food management and waste systems are adhered to by the retail sales team.
• Check stock to ensure adequate stock is available for customer’s needs.
• Ensure stock is rotated appropriately to ensure in-date stock is available and to minimise waste.
• To ensure secure opening and closing procedures with the store manager.
• To assist the manager as appropriate in matters relating to managing staff ensuring compliance with Labour Law, HACCP, Health & Safety, and Consumer Legislation.
• To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated.
• Work with the Store Manager to ensure Health & Safety checks are conducted and actioned accordingly.
• Ensure that cash is counted correctly daily and lodgments are prepared for Securicor to pick up
• Ensure accurate floats are prepared daily
• Ensure Money is lodged in the ATM
• Ensure Reports as requested by the Head Office accountant are completed properly in the shop daily and weekly
• Ensure Reports are submitted to the Head office either on a daily or weekly basis.
• Ensure Delivery Dockets are booked daily onto the CBE system
• Ensure Stock takes of key lines are completed, daily or weekly and as requested by Head Office
• Accountant
• Responsible for organizing the monthly stock count
• Responsible for completing Rota in conjunction with the Retail Manager and ensuring that wage reports sent to Galway are correct every week
• Ensuring that all transfer dockets that impact the shop are correct
• Making Newspaper and Magazine returns
• Following up on short deliveries/credit notes
• Ensuring all filing is kept up-to-date
• Helping on the Shop Floor
• Ordering Coin for the Shop
• Ad hoc duties at the request of the Head Office or the Retail Manager/Area Manager
• Flexibility is required to assist at tills during peak and busy times.

Job description

The Plaza Group’s The Banner Plaza in Ireland is seeking a Retail Supervisor to assist the Retail & Forecourt manager in achieving store targets. You will oversee the retail sales team, ensure customer service, assist with recruitment, and communicate performance.

You will manage in-store merchandising, housekeeping, promotions, cash handling, stock control, and compliance with HACCP and health and safety. This is a full-time, on-site role with flexibility for peak periods and potential