Assistant Manager ¦ The Banner Plaza

Supermacs; Ennis; Presencial; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

Banner Plaza in Ennis is seeking an Assistant Manager to support the Store Manager and lead a team in delivering high-quality service, managing operations, stock and customer experience on shift. You will supervise staff, assist with recruitment, training, and performance, ensure compliance with health and safety, HACCP, and company standards, and drive turnover while upholding integrity.

This role requires flexibility in working hours and a proactive approach to problem-solving and guest

Formación

• Coaching and feedback skills to develop staff.
• Strong organization and planning abilities to manage shifts.
• Excellent interpersonal skills for team and customer relations.
• Clear written and verbal communication across teams.
• Ability to delegate tasks and follow up on outcomes.
• Good analytical thinking for problem solving and decision making.
• Commitment to customer satisfaction and integrity in all actions.

Responsabilidades

• Supervise daily team activities and ensure tasks meet quality standards.
• Maintain high-quality, consistent customer service at all times.
• Delegate and communicate effectively with team members.
• Oversee induction and training of new staff.
• Report sales performance to management and assist in recruitment.
• Support Store Manager in managing team performance.

Conocimientos

Coaching & feedback

Organization & planning

Interpersonal skills

Communication (written & verbal)

Delegation & follow-up

Analytical thinking

Customer focus & integrity

Descripción del empleo

You are here: Home / Job / Assistant Manager ¦ The Banner Plaza

Join our team at Banner Plaza and be part of the continued success of the Plaza Group.

Title: Assistant Manager - Supermac’s/Papa John's/Supersubs

JOB PURPOSE:

The Assistant Manager provides ongoing support to the Store Manager to ensure that the outlet meets or exceeds the targets established for their unit. The Assistant Manager works as a team with training coordinators and staff at the unit level. The Assistant Manager reports to the Store Manager. Ongoing support and development is given by the Store Manager, and various management duties will be delegated as necessary. The Assistant Manager is fully responsible for the customers, staff, operations, and cash on his/her shift, and will be held accountable to ensure company policy is met in each area.

JOB REQUIREMENTS

Fully Flexible (Working Hours)

Demonstrates:

• Above-average coaching, feedback, and listening skills
• Organization and planning skills
• Excellent interpersonal skills
• Low defensiveness
• Written and verbal communication skills
• Delegation and follow-up skills
• Strong analytical and problem-solving skills
• Business savvy, maturity, and intellectual curiosity
• Ability to see the big picture
• Pride in appearance
• Develops and maintains credibility, trust, and confidence with individuals and groups

SUPERVISORY

• Supervise the activities of team members daily and ensure necessary tasks are completed to an appropriate level.
• Ensure that high-quality and consistent customer service is provided at all times.
• To delegate and communicate effectively with the team members.
• To supervise the effective induction and training of all employees.
• To communicate sales performance to management.
• Assist the store manager in the recruitment of high-calibre team members.
• Assist the store manager in the effective management of team members’ performance.

OPERATIONS

• Provide quality products to our customers by ensuring each delivered product meets Supermac’s +/or Papa John’s standards and accurately reflects the customer’s order. Professionally and promptly respond to all customers' concerns or issues.
• Ensure the store is merchandised in a customer-friendly and competitive manner, ensuring compliance with company procedures and guidelines.
• Ensure housekeeping in the store is maintained at an optimum level.
• Coordinate in-store sales and promotions.
• Communicate with team members regarding in-store sales and promotions.
• Ensure the appropriate cash register and cash handling policy is adhered to.
• To react to local market trends and competition in an appropriate manner.
• To ensure customers receive high-quality and consistent service at all times.
• To deal with and rectify customer complaints effectively and pleasantly.
• To proactively take necessary action in store improvements following customer complaints.

STOCK MANAGEMENT

• To assist the manager in preparations for stock take and supervise where appropriate.
• To assist the manager in minimising stock loss through wastage, damages, and pilferage.
• Ensure that food management and waste systems are adhered to by team members.
• Check stock to ensure adequate stock is available for customers' needs.
• Ensure stock is rotated appropriately to ensure in-date stock is available and to minimise waste through out-of-date stock.

LEGISLATION & SECURITY

• To ensure secure opening and closing procedures with the store manager.
• To assist the manager as appropriate in matters relating to managing staff, ensuring compliance with Labour Law, HACCP, Health & Safety, and Consumer Legislation.
• To ensure potential hazards in the store are identified and reduced, or where possible, removed/eliminated.
• Work with the Store Manager to ensure Health & Safety checks are conducted and actioned accordingly.

NATURE OF THE JOB & CHALLENGES:

• Maintaining strong quality control standards, working with the Store Manager to achieve sales and profits, through managing people of diverse backgrounds and experiences.
• Significant upgrading of management quality, skill level, and self-sufficiency
• Working with fellow management & staff to build positive interpersonal relationships and motivate with frequent personal contact.
• Working with the Store Manager to drive turnover down at both the salaried manager and crew level

INTEGRITY:

Communicates intentions, ideas, and feelings openly and directly, and is honest. "Walks the Talk" (i.e, actions are consistent with words) and solicits feedback about performance in this area. Stands up for their own beliefs. Admits mistakes and vulnerabilities and takes action to correct them. Chooses to be honest and forthright even in difficult situations.

WORK ENVIRONMENT:

Fast-paced, "non-stop" environment. Physically demanding at times due to certain requirements of the business with regard to the level of business, quality of staff, quantity of staff, preparedness for business demands, etc. Certain business volumes necessitate prolonged periods without sitting down.

"Only candidates who currently have the legal right to work in Ireland will be considered."