Retail Team Lead – Sales, Service & Store Ops

Supermac's; Ennis; On-site; EUR 26,000 - 38,000; Full time

Job summary

The Plaza Group, formed by Supermac’s founders, is seeking a Retail Supervisor in Ireland. You will support the Retail & Forecourt manager and site manager to hit store targets through effective operations and personnel management.

Responsibilities include supervising the retail sales team, maintaining high customer service, training staff, and assisting with recruitment and performance management. This role is on-site with stock, cash and compliance duties supporting Head Office reporting.

Qualifications

• Experience leading a retail sales team and ensuring high customer service standards.
• Ability to train and develop staff and communicate sales targets.

Responsibilities

• Supervise the activities of the retail sales team daily and ensure tasks are completed.
• Ensure high-quality and consistent customer service at all times.
• Delegate and communicate with the retail sales team and supervise induction and training.
• Communicate sales performance to the team and assist in recruitment.
• Assist the store manager in managing team performance.

Skills

People management

Customer service

Cash handling

Stock control

Communication

Tools

CBE system

Job description

The Plaza Group, formed by Supermac’s founders, is seeking a Retail Supervisor in Ireland. You will support the Retail & Forecourt manager and site manager to hit store targets through effective operations and personnel management.

Responsibilities include supervising the retail sales team, maintaining high customer service, training staff, and assisting with recruitment and performance management. This role is on-site with stock, cash and compliance duties supporting Head Office reporting.