Assistant Manager | Centra Dublin

Pelco Group; Dublin; On-site; EUR 32,000 - 43,000; Full time

Benefits offered by this job

Annual leave 27 days

Group Health Insurance

Employee Wellness Programme

Bike to Work Scheme

Mileage Scheme

Staff Referral Scheme

E-Learning

Job summary

Pelco Group in Robinstown, Ireland, is seeking an experienced Assistant Manager to support the Site Manager in executing the business strategy both in store and across the business.

The role focuses on delivering exceptional customer service, maintaining store standards, and leading a cohesive team. You will manage daily operations, train staff, ensure hygiene and safety, and drive sales performance.

Qualifications

• Minimum 2 years in a supervisory/management role.
• Food safety knowledge (Levels 1 & 2) is advantageous.
• Excellent communication and delegation skills.
• Proven staff management abilities and leadership.
• Strong work ethic and retail/customer focus.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Pro-actively deliver excellent customer service at all times.
• Support the Site Manager with day-to-day store operations.
• Ensure merchandising, presentation and customer care standards.
• Maintain high hygiene standards and policy compliance.
• Follow operational checklists daily across shop and forecourt.
• Develop and train staff to required standards.
• Manage stock orders, deliveries and stock takes.

Skills

Leadership

Communication

Delegation

Staff management

Retail operations

Customer service

Problem solving

Job description

Overview

Our business is growing- are you ready for a new challenge? If so, we've just the position for you. We have an exciting opportunity for an experienced Assistant Manager to come join our experienced management team in Robinstown. The successful candidate will support the Site Manager in the execution of our business strategy in store and across the business.

Job Purpose

Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To support the Site Manager and take full responsibility for the site in Site Manager's absence.

Main Tasks and Responsibilities

Customer Service

• Pro-actively deliver excellence in customer service at all times
• Ensure that customer satisfaction is the number one priority and consistently deliver and exceptional service by displaying I-CARE service excellence behaviours
• Professionally handle all customer queries and complaints in line with company policy, in a timely manner and escal…

Store Operations and standards

• Support the Site Manager in the efficient day-to-day running of retail unit
• Ensure that the store reflects company's standards of merchandising, presentation and Customer Care
• Ensure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the same
• Ensure all operational checklists are followed on a daily basis across the shop and forecourt

Team Management

• Competently manage and organise a team of staff
• Be approachable and a role model who leads by example and encourages teamwork, fosters a positive attitude and atmosphere in the workplace
• Develop and promote good communication between employees and management in a safe, respectful and inclusive environment
• Support Store Manager in the development and training of the team to required training standards
• Manage employee performance, giving regular feedback, recognition and encouragement

Stock Management

• Ensure accurate ordering of stock from PLOF
• Accept and process deliveries
• Merchandise shop area to ensure maximum performance of products
• Be vigilant at all times to prevent stock loss and waste
• Perform and manage weekly / monthly stock takes
• Achieve the specified margins and sales targets set out by Support Office

Health, Safety and Welfare Management

• Assume role of H&S Officer for designated site
• Strictly comply with standards and safe working practices as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments
• Strictly comply with all policies, practices and procedures, outlined in the Pelco Ltd. Health and Safety Management System and Safety Statement
• Maintain security awareness at all times and escal…

General/Other.

• Comply with Pelco Ltd. policies at all times
• Comply with all legislation relevant to the operation of a service station including Employment Law
• Ensure correct uniform / dress code and name badge are worn correctly and at all times, and the highest standard of personal care is upheld
• Develop strong working relationships with colleagues and Group Management
• Complete all tasks to the best of your ability and to the highest standard
• Ensure discretion and confidentiality are maintained at all times
• Perform any other duties or assume other responsibilities that may be assigned to the role

The ideal candidate will have

• Minimum 2 years' experience in a Supervisory/ Management position;
• Levels 1 & 2 knowledge of food safety is a distinct advantage;
• Excellent communication and delegation skills;
• Proven staff management skills;
• Highly driven with a strong work ethic;
• Passion for retail and customer excellence.
• Thrive in a fast-paced working environment.

Salary and Benefits

• Excellent salary dependent on experience
• Additional Annual Leave up to 27 days per year
• Group VHI Health Care Scheme
• Employee Wellness Programme
• Paid Family Leave
• Paid Sick Leave
• Store Discount
• Ongoing training, appraisals and career progression opportunities
• Bike to Work Scheme
• Mileage Scheme
• Staff Referral Scheme
• E-Learning