Retail Assistant - Full Time ¦ Ballyhea

Supermac's

Munster

On-site

EUR 20,000 - 26,000

Full time

3 days ago

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Job summary

Supermac's in Charleville is seeking a full-time Retail & Forecourt Assistant to join Ballyhea Express Top Oil Service Station. You will warmly greet customers, take orders, handle payments, and keep the shop tidy and well-stocked.

The role requires 18+ due to serving alcohol and tobacco, and you will work in a fast-paced environment as part of a team, with training provided on HACCP and store procedures. Flexibility and reliability are essential for a positive customer experience.

Qualifications

Must be 18+ due to serving alcohol and tobacco.
The ability to follow instructions and learn new skills.
A friendly, professional manner.

Responsibilities

Serve customers in a friendly and efficient manner.
Operate cash register and handle payments.
Assist with stocking, merchandising and store upkeep.
Maintain hygiene and HACCP standards in food service.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

We are seeking full-time Retail & Forecourt Assistants who are fully flexible to work at Ballyhea Express Top Oil Service Station, Charleville, Co. Cork!

"Candidates must be 18 years old or older due to the requirement of serving alcohol and tobacco."

Title: Retail Assistant

OBJECTIVE

To delight customers by exceeding their expectations on every visit. The Retail Assistant provides ongoing support to the Management Team to ensure every customer receives the best quality, service, and cleanliness each time they visit the store. The Retail Assistant must interact with customers, staff, and management in a friendly and efficient manner to achieve this result. It is the responsibility of the Retail Assistant to carry out his/her duties in compliance with the training received and the standards set in the Employee Handbook. The purpose of the role is to serve all customer, regardless of what area they visit, in a friendly and welcoming fashion, going the extra mile to meet their needs in a clean and presentable environment. All roles require flexibility in merchandising, serving, cleaning, and ensuring a great visit for every customer every time.

CUSTOMER CARE

To serve customers in a friendly and efficient manner, providing an exceptional standard of customer care.
To communicate with the customers in an effective and welcoming manner.
To deal with customer complaints professionally and pleasantly, and refer to the store manager where appropriate.

OPERATIONAL & STORE PRESENTATION

To accurately compute sales prices, total purchases, and receive & process appropriate payments from the customers in line with the cash register and/or cash handling policy.
To follow company policies and procedures.
Assist customers in bagging purchases.
Maintain knowledge of current in-store sales and promotions.
Answer customer queries about the store and its merchandise.
Open and close cash registers, performing tasks such as counting money, balancing cash drawers, and making deposits in line with the cash handling policy.
Clean shelves & counters and sweep floors internally and externally, ensuring the store is tidy and free from clutter at all times.
Clean all areas of the store (including staff facilities) as directed by the assistant store manager/store manager.
Ensure the Coffee Dock area and equipment are maintained to the required level of Hygiene ensuring cleaning is carried out
Maintain a clean and well-organised back store area.
To receive and check stock in line with company guidelines.
Ensure stock is packed in line with company merchandising guidelines, and ensure the product is stored in line with a food hygiene policy
Update shelf-edged labels as instructed by management.
To rotate stock appropriately, minimising waste.
To be vigilant at all times to prevent stock loss and waste.
To conduct stock takes as instructed by the assistant store manager/store manager.
To take care of your health & safety and that of your colleagues and customers and take action to reduce risks and hazards.
To help out at the Supermac's counter when it's busy.

FOOD SERVICE

Preparation of food for subsequent resale in line with HACCP regulations.
Check temperatures around the store, ensuring they are compliant with HACCP regulations.
Maintain HACCP records in line with store policies
Monitor Critical Control Points and ensure food is not open to contamination

GENERAL

Any other duties that may be assigned to you by the assistant store manager/store manager.

Challenges

Constantly putting the customer first, whether first thing in the morning or last thing at night.
Maintaining the cleanliness of the work area at all times.
Working as part of a team, incorporating new trainees, and making them feel welcome.
When busy, working under pressure, maintaining the cleanliness, quality, and friendliness of service.

Work Environment

Fast-paced, "non-stop" environment. Physically demanding at times due to certain requirements of the business with regards to the level of business, quality of staff, and quantity of staff. Teamwork is essential to ensure the procedure runs smoothly in all areas, and communication flows.

Job Requirements

The ability to follow instructions - learn new skills.