Retail Supervisor ¦ The Banner Plaza

Supermacs

Ennis

On-site

EUR 26,000 - 32,000

Full time

41 hours ago

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Job summary

The Plaza Group’s The Banner Plaza in Ireland is seeking a Retail Supervisor to assist the Retail & Forecourt manager in achieving store targets. You will oversee the retail sales team, ensure customer service, assist with recruitment, and communicate performance.

You will manage in-store merchandising, housekeeping, promotions, cash handling, stock control, and compliance with HACCP and health and safety. This is a full-time, on-site role with flexibility for peak periods and potential

Qualifications

Responsibilities

Supervise the activities of the retail sales team daily and ensure necessary tasks are completed to an appropriate level.
Ensure high-quality and consistent customer service is provided at all times.
To delegate and communicate effectively with the retail sales team.
To supervise the effective induction and training of all employees.
To communicate sales performance to the team.
Assist the store manager in the recruitment of high caliber retail sales assistants.
Assist the store manager in the effective management of retail sales team performance.
Ensure store is merchandised in a customer-friendly and competitive manner ensuring compliance with company procedures and guidelines.
Ensure housekeeping in the store is maintained at an optimum level.
Co-ordinate in-store sales and promotions.
To communicate with the retail sales team regarding in-store sales and promotions.
To ensure the appropriate cash register and cash handling policy is adhered to.
To ensure shelf-edged labels are updated every week.
To react to local market trends and competition in an appropriate manner.
To ensure customers receive high-quality and consistent service at all times.
To deal with and rectify customer complaints effectively and pleasantly.
To proactively take necessary action in store improvements following customer complaints.
To assist the manager in preparations for stock take and supervise where appropriate.
Assist the manager in minimising stock loss through wastage, damages, and pilferage.
Ensure food management and waste systems are adhered to by the retail sales team.
Check stock to ensure adequate stock is available for customer’s needs.
Ensure stock is rotated appropriately to ensure in-date stock is available and to minimise waste.
To ensure secure opening and closing procedures with the store manager.
To assist the manager as appropriate in matters relating to managing staff ensuring compliance with Labour Law, HACCP, Health & Safety, and Consumer Legislation.
To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated.
Work with the Store Manager to ensure Health & Safety checks are conducted and actioned accordingly.
Ensure that cash is counted correctly daily and lodgments are prepared for Securicor to pick up
Ensure accurate floats are prepared daily
Ensure Money is lodged in the ATM
Ensure Reports as requested by the Head Office accountant are completed properly in the shop daily and weekly
Ensure Reports are submitted to the Head office either on a daily or weekly basis.
Ensure Delivery Dockets are booked daily onto the CBE system
Ensure Stock takes of key lines are completed, daily or weekly and as requested by Head Office
Accountant
Responsible for organizing the monthly stock count
Responsible for completing Rota in conjunction with the Retail Manager and ensuring that wage reports sent to Galway are correct every week
Ensuring that all transfer dockets that impact the shop are correct
Making Newspaper and Magazine returns
Following up on short deliveries/credit notes
Ensuring all filing is kept up-to-date
Helping on the Shop Floor
Ordering Coin for the Shop
Ad hoc duties at the request of the Head Office or the Retail Manager/Area Manager
Flexibility is required to assist at tills during peak and busy times.

Job description

You are here: Home / Job / Retail Supervisor ¦ The Banner Plaza

The Plaza Group is one of Ireland’s leading independent motorway and primary route services groups.

The Plaza Group was formed by the managing directors of Supermac’s, Pat and Úna McDonagh, who have over 40 years of experience in the sector, offering world-class food and retail services.

Join our team and become part of Supermac’s and the Plaza Group's success.

OBJECTIVE: To assist the Retail & Forecourt manager and site manager in the delivery of store targets (both in terms of sales & profitability) through the effective management of store operations and personnel.

SUPERVISORY

Supervise the activities of the retail sales team daily and ensure necessary tasks are completed to an appropriate level.
Ensure high-quality and consistent customer service is provided at all times.
To delegate and communicate effectively with the retail sales team.
To supervise the effective induction and training of all employees.
To communicate sales performance to the team.
Assist the store manager in the recruitment of high caliber retail sales assistants.
Assist the store manager in the effective management of retail sales team performance.

OPERATIONS

Ensure store is merchandised in a customer-friendly and competitive manner ensuring compliance with company procedures and guidelines.
Ensure housekeeping in the store is maintained at an optimum level.
Co-ordinate in-store sales and promotions.
To communicate with the retail sales team regarding in-store sales and promotions.
To ensure the appropriate cash register and cash handling policy is adhered to.
To ensure shelf-edged labels are updated every week.
To react to local market trends and competition in an appropriate manner.
To ensure customers receive high-quality and consistent service at all times.
To deal with and rectify customer complaints effectively and pleasantly.
To proactively take necessary action in store improvements following customer complaints.

STOCK MANAGEMENT

To assist the manager in preparations for stock take and supervise where appropriate.
Assist the manager in minimising stock loss through wastage, damages, and pilferage.
Ensure food management and waste systems are adhered to by the retail sales team.
Check stock to ensure adequate stock is available for customer’s needs.
Ensure stock is rotated appropriately to ensure in-date stock is available and to minimise waste through out-of-date stock.

LEGISLATION & SECURITY

To ensure secure opening and closing procedures with the store manager.
To assist the manager as appropriate in matters relating to managing staff ensuring compliance with Labour Law, HACCP, Health & Safety, and Consumer Legislation.
To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated.
Work with the Store Manager to ensure Health & Safety checks are conducted and actioned accordingly.

OFFICE

Ensure that cash is counted correctly daily and lodgments are prepared for Securicor to pick up
Ensure accurate floats are prepared daily
Ensure Money is lodged in the ATM
Ensure Reports as requested by the Head Office accountant are completed properly in the shop daily and weekly
Ensure Reports are submitted to the Head office either on a daily or weekly basis.
Ensure Delivery Dockets are booked daily onto the CBE system
Ensure Stock takes of key lines are completed, daily or weekly and as requested by Head Office
Accountant
Responsible for organizing the monthly stock count
Responsible for completing Rota in conjunction with the Retail Manager and ensuring that wage reports sent to Galway are correct every week
Ensuring that all transfer dockets that impact the shop are correct
Making Newspaper and Magazine returns
Following up on short deliveries/credit notes
Ensuring all filing is kept up-to-date
Helping on the Shop Floor
Ordering Coin for the Shop
Ad hoc duties at the request of the Head Office or the Retail Manager/Area Manager
Flexibility is required to assist at tills during peak and busy times