Retail Supervisor - Cork

Nestlé S.A.; Cork; On-site; EUR 36,000 - 42,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Coffee pods allowance

25 days holiday

Personal development

Job summary

Nestlé S.A. seeks a proactive Retail Supervisor for the Nespresso boutique at Brown Thomas, Cork. You will lead the shop floor, drive premium customer experience and achieve sales targets while upholding brand standards in a luxury retail environment.

The role is full-time (40 hours per week) with a strong focus on coaching the team, handling escalated issues, and contributing to boutique performance. Benefits include a bonus, coffee pod allowances, generous holiday entitlement and personal

Qualifications

• Previous supervisory shop floor experience in retail
• Experience in luxury retail preferred
• Strong coaching and staff development ability

Responsibilities

• Attain boutique sales targets through premium customer experience
• Manage shop floor observations and provide feedback
• Coach and mentor sales associates
• Deliver high standard customer service
• Facilitate team training sessions
• Take accountability for escalated complaints
• Monitor and lead internal control processes
• Lead ad hoc audits

Skills

Supervisory experience

Retail luxury environment

Customer service excellence

Coaching & mentoring

Boutique sales

Job description

Business Area: Nespresso Retail
Location: Brown Thomas, Cork

Salary: €39,098 per annum

Some of our fantastic benefits

• Up to 10% annual bonus
• Complimentary Nespresso machine and monthly allowance of coffee pods
• 25 days holiday entitlement with bank holidays on top
• A focus on personal development and growth

We are looking for a proactive and commercially driven Retail Supervisor to join our boutique inBrown Thomas, Cork on a full-time basis (40 hours a week).

Nespressois a name synonymous with luxury,innovationand sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving.We are a B Corp certified company and committed toReducing, Reusing and Recycling: making coffee a force for good .

Your impact

Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.

Your other key responsibilities will include:

• Completing shop floor observations and providing feedback to the team in line with management support.
• Utilising customer experience and everyday coaching across the team.
• Delivering a high standard of customer service.
• Facilitating team training sessions.
• Taking accountability for managing and resolving escalated complaints.
• Monitoring and leading on internal control processes.
• Leading on ad hoc audits.

Your ingredients for success

To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.

Other key attributes include:

• A proven track record of delivering exceptional customer service.
• A strong understanding of the retail and competitive environment in which the Nespresso business operates.
• Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
• The ability to maintain and support a positive and collaborative team culture.

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.