Retail Manager

Nestle; Dublin; On-site; EUR 35,188 - 43,007; Full time

Benefits offered by this job

Annual bonus up to 10%

Nespresso machine & coffee pods

25 days holiday + BH

Personal development

Job summary

Nestlé's Nespresso Retail in Dublin is seeking an inspiring Retail Manager (Coffee Bard) to elevate the customer experience, coach the boutique team and deliver on luxury service standards.

This full-time role offers a 40-hour week, a salary of €39,098 per annum plus the potential for up to a 10% annual bonus and generous benefits, with a focus on storytelling, sustainability, and personal development.

Qualifications

• Proven track record delivering exceptional customer service in luxury retail.
• Experience in people management, recruitment, onboarding and coaching.
• Ability to use storytelling to engage customers and create immersive experiences.
• Strong understanding of KPIs and boutique operations.

Responsibilities

• Lead and support the boutique team, assigning daily tasks and maintaining high service standards.
• Involve in recruitment, onboarding, coaching and performance conversations.
• Monitor performance on the shop floor, giving feedback to drive engagement.
• Engage customers through storytelling and theatre to create unique experiences.
• Resolve escalated customer issues professionally and promptly.
• Support commercial performance and contribute to sales targets.
• Manage day-to-day boutique operations ensuring compliance and efficiency.
• Assist stock management and merchandising with appropriate stock levels.
• Collaborate with wider teams to ensure a seamless customer journey.
• Act as Nespresso brand ambassador and uphold sustainability commitments.

Skills

Customer service

Team leadership

Communication

Retail experience

Job description

Business Area: Nespresso Retail

Location: Dublin

Salary: €39,098 per annum

Some of our fantastic benefits

• Potential for up to a 10% annual bonus

• Complimentary Nespresso machine and monthly allowance of coffee pods

• 25 days holiday entitlement with bank holidays on top

• A focus on personal development and growth

Although this is a full‑time permanent opportunity (40 hours a week), please speak to us about what flexibility means to you as we are always open to discuss individuals’ flexible working needs, don’t let this stop you from applying.

We are recruiting for an inspiring and knowledgeable Retail Manager (Coffee Bard). This is an exciting management position where your creativity and passion for storytelling can shine through.

Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling : making coffee a force for good (https://www.nespresso.com/uk/en/sustainability) .

Your impact

Ultimately, you will be responsible for continuously elevating the customer experience and inspiring the team to be the best they can be.

Your other key responsibilities will include:

• Leading and supporting the boutique team, allocating daily tasks and responsibilities to ensure a consistently high standard of service and performance.

• Supporting people management activities, including involvement in recruitment, onboarding, coaching and performance conversations, and facilitating new starter and product launch training.

• Monitoring team performance on the shop floor, providing regular feedback and guidance to drive engagement, capability and commercial outcomes.

• Using storytelling and theatre to engage customers in an immersive coffee experience, adapting to individual customer needs to ensure every interaction is unique and meaningful.

• Taking accountability for customer resolution, managing and resolving escalated customer complaints and service issues in a professional and timely manner.

• Supporting commercial performance, presenting relevant commercial offers to customers and contributing to sales, KPIs and boutique targets.

• Managing day‑to‑day boutique operations, ensuring the safe, compliant and efficient running of the boutique in line with company policies and procedures.

• Supporting stock management and merchandising, ensuring appropriate stock levels, efficient stock‑keeping processes and exceptional housekeeping standards across all customer and experiential areas.

• Collaborating closely with the wider boutique and retail teams, sharing information on products, promotions and priorities to ensure a seamless customer experience.

• Acting as a Nespresso brand ambassador, demonstrating expert product knowledge and representing Nespresso’s sustainability commitments and values at all times.

Your ingredients for success

To be successful in this role, you will have a proven track record and passion for delivering exceptional customer service whilst demonstrating your well‑established customer experience capabilities within luxury retail. We are open to consider applications from different industries who have the required skill set and passion for delighting customers at every touchpoint of their in‑store journey.

Other key attributes include:

• Have a well‑established understanding of the retail and competitive environment in which the Nespresso boutique operates i.e. KPIs.

• Demonstrate a real passion for coffee and willingness to learn, leveraging new knowledge and skills to enhance your role.

• Demonstrate a solid understanding of effective team coaching and training coupled with providing timely feedback, enabling people to be the best that they can be.

• Play a key role in supporting a positive and collaborative team culture.

What you need to know

Advert posting date: 15/07/2026

Advert closing date: 12/08/2026

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

To find out more about Nespresso please visit: www.nespresso.com (https://www.nespresso.com/ie/en?msockid=3229e9bad0a062d13862ff29d15d634f)

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace (https://www.nestle.co.uk/en-gb/jobs/diversity-equity-inclusion)