Luxury Coffee Boutique Retail Supervisor

Nestlé S.A.; Cork; On-site; EUR 36,000 - 42,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Coffee pods allowance

25 days holiday

Personal development

Job summary

Nestlé S.A. seeks a proactive Retail Supervisor for the Nespresso boutique at Brown Thomas, Cork. You will lead the shop floor, drive premium customer experience and achieve sales targets while upholding brand standards in a luxury retail environment.

The role is full-time (40 hours per week) with a strong focus on coaching the team, handling escalated issues, and contributing to boutique performance. Benefits include a bonus, coffee pod allowances, generous holiday entitlement and personal

Qualifications

• Previous supervisory shop floor experience in retail
• Experience in luxury retail preferred
• Strong coaching and staff development ability

Responsibilities

• Attain boutique sales targets through premium customer experience
• Manage shop floor observations and provide feedback
• Coach and mentor sales associates
• Deliver high standard customer service
• Facilitate team training sessions
• Take accountability for escalated complaints
• Monitor and lead internal control processes
• Lead ad hoc audits

Skills

Supervisory experience

Retail luxury environment

Customer service excellence

Coaching & mentoring

Boutique sales

Job description

Nestlé S.A. seeks a proactive Retail Supervisor for the Nespresso boutique at Brown Thomas, Cork. You will lead the shop floor, drive premium customer experience and achieve sales targets while upholding brand standards in a luxury retail environment.

The role is full-time (40 hours per week) with a strong focus on coaching the team, handling escalated issues, and contributing to boutique performance. Benefits include a bonus, coffee pod allowances, generous holiday entitlement and personal