Retail Supervisor - Cork

Nestle; Cork; On-site; EUR 35,000 - 43,000; Full time

Benefits offered by this job

Up to 10% annual bonus

Complimentary Nespresso machine and (

25 days holiday entitlement with bank

A focus on personal development and

Job summary

Nestlé's Nespresso Retail boutique in Brown Thomas, Cork is seeking a proactive Retail Supervisor to drive premium customer experience and boutique performance. This full-time role (40 hours per week) offers a salary of €39,098 per annum and a range of benefits including a bonus, holiday entitlement, and development opportunities.

You will lead on shop floor observations, coaching, delivering exceptional service, and managing escalated issues while maintaining internal controls and audits.

Qualifications

• Supervisory shop floor experience in retail, preferably luxury.
• Strong focus on customer service and boutique performance.
• Willingness to coach and mentor sales staff.
• Ability to work in a target-driven environment.

Responsibilities

• Attain boutique sales targets through premium customer experience.
• Lead shop floor observations and provide feedback.
• Deliver high standard of customer service and resolve escalated complaints.
• Lead training sessions and internal audits.

Job description

Business Area: Nespresso Retail

Location: Brown Thomas, Cork

Salary: €39,098 per annum

Some of our fantastic benefits

• Up to 10% annual bonus
• Complimentary Nespresso machine and monthly allowance of coffee pods
• 25 days holiday entitlement with bank holidays on top
• A focus on personal development and growth

We are looking for a proactive and commercially driven Retail Supervisor to join our boutique in Brown Thomas, Cork on a full-time basis (40 hours a week).

Nespressois a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving.We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good (https://www.nespresso.com/uk/en/sustainability) .

Your impact

Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.

Your other key responsibilities will include:

• Completing shop floor observations and providing feedback to the team in line with management support.
• Utilising customer experience and everyday coaching across the team.
• Delivering a high standard of customer service.
• Facilitating team training sessions.
• Taking accountability for managing and resolving escalated complaints.
• Monitoring and leading on internal control processes.
• Leading on ad hoc audits.

Your ingredients for success

To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.

Other key attributes include:

• A proven track record of delivering exceptional customer service.
• A strong understanding of the retail and competitive environment in which the Nespresso business operates.
• Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
• The ability to maintain and support a positive and collaborative team culture.

To find out more about Nespresso please visit: www.nespresso.com

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace (https://www.nestle.co.uk/en-gb/jobs/diversity-equity-inclusion)