Retail Duty Manager — Lead Team & Elevate Customer Service

M3 Services Mulhuddart; Leinster; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Peer Awards Scheme

Employee Referral Scheme

Free On-site staff parking

Excellent Career Progression Opportuni

Bike to Work Scheme

Job summary

Hollybank Trustees Ltd. is seeking a fully flexible full-time Retail Duty Manager in Dublin. The role requires confident leadership, a hands-on approach and a focus on delivering excellent customer service in a fast-paced retail environment.

You will manage staff, uphold operating standards daily and ensure high levels of service across departments while addressing customer issues promptly and maintaining compliance with store procedures.

Responsibilities

• Managing and motivating staff throughout the site and delegating duties when needed.
• Implement company operating standards on a daily basis.
• Providing consistent management presence throughout the site and assistance to all departments during busy periods, taking a hands on approach.
• Ensure a high standard of service is delivered at all times
• Prompt resolution of any customer complaints that may occur when on duty and reporting same in the handover diary.
• Ensuring that all tills have sufficient change and comply with cash handling policies.
• To be responsible for the processing of a coin order.
• To oversee the till reconciliation for all the different departments.
• To be responsible for the balancing of supervisor safe on a daily basis.
• To do regular walks of the site both inside and outside.
• To report any issues relating to the store equipment, i.e. coffee machine, ovens, fridges not working, leaks, spillages and damages etc. etc.
• Ensure all staff dress and appearance is according to company policy
• Ensure all drive offs, “did not collects (DNCs) are reported according to store procedures.
• Ensure all staff under your supervision get their required breaks.
• Be vigilant when on the shop floor; watch out for any potential theft of stock.
• Ensuring all staff members adhere to all regulation and legislation in place on site

Job description

Hollybank Trustees Ltd. is seeking a fully flexible full-time Retail Duty Manager in Dublin. The role requires confident leadership, a hands-on approach and a focus on delivering excellent customer service in a fast-paced retail environment.

You will manage staff, uphold operating standards daily and ensure high levels of service across departments while addressing customer issues promptly and maintaining compliance with store procedures.