Retail Duty Manager- Part Time

Junction 14 Mayfield; Monasterevin; On-site; EUR 17,000 - 22,000; Part time

Benefits offered by this job

Peer Awards Scheme

Employee Referral Scheme

Free On-site staff parking

Excellent Career Progression Opportuni

Bike to Work Scheme

Job summary

Hollybank Trustees Ltd in Monasterevin, Co. Kildare invites applications for a fully flexible part-time Duty Manager. You will lead by example, deliver outstanding customer service and create a welcoming environment for customers.

The role requires confident leadership, reliability and a hands-on approach. You will manage staff, ensure standards are met daily, and coordinate with departments during busy periods.

Qualifications

• Experience in people management and team leadership.
• Track record of achieving sales KPIs and targets.
• Strong customer service orientation and ability to create a welcoming atmosphere.
• Ability to collaborate with multiple stakeholders and maintain professionalism.
• Excellent verbal and written communication skills.
• Demonstrated ability to stay organized in fast-paced environments.

Responsibilities

• Manage and motivate staff across the site and delegate duties as needed.
• Implement company operating standards daily.
• Provide consistent management presence and assist departments during busy periods.
• Ensure a high standard of service at all times.
• Resolve customer complaints promptly and document in handover diary.
• Oversee till operations, cash handling, reconciliation and coin orders.
• Be responsible for balancing supervisor safe daily.
• Conduct regular site walks and report equipment issues or damages.
• Ensure staff dress code and adherence to store procedures.
• Monitor drive-offs and did not collects (DNCs) per procedures.
• Ensure staff breaks and prevent theft through vigilance.
• Ensure compliance with all regulations and legislation on site.

Skills

People management

Sales targets

Customer focus

Stakeholder collaboration

Verbal communication

Written communication

Calm under pressure

Structured planning

Team motivation

Ambitious KPI drive

Job description

Location: On site / Monasterevin, Co. Kildare, Ireland
job type: Permanent / Part-time
Sector and subsector: Retail | Food
Salary: Negotiable salary

We are currently recruiting for a fully flexible part time Duty Manager in Junction 14, Mayfield, Monasterevin, Co.Kildare.

As a Duty Manager / Site supervisor you must be confident, self-motivated, reliable and a good team player. We would expect you to lead by example and be able to deliver excellent customer service and be able to be part of creating a welcoming atmosphere to all of our customers.

Employee Benefits

• Peer Awards Scheme
• Employee Referral Scheme
• Free On-site staff parking
• Excellent Career Progression Opportunities
• Bike to Work Scheme

Key Responsibilities

• Managing and motivating staff throughout the site and delegating duties when needed.
• Implement company operating standards on a daily basis.
• Providing consistent management presence throughout the site and assistance to all departments during busy periods, taking a hands on approach.
• Ensure a high standard of service is delivered at all times
• Prompt resolution of any customer complaints that may occur when on duty and reporting same in the handover diary.
• Ensuring that all tills have sufficient change and comply too cash holding policies.
• To be responsible for the processing of a coin order.
• To oversee the till reconciliation for all the different departments.
• To be responsible for the balancing of supervisor safe on a daily basis.
• To do regular walks of the site both inside and outside.
• To report any issues relating to the store equipment, I.E. coffee machine, ovens, fridges not working, leaks, spillages and damages etc. etc.
• Ensure all staff dress and appearance is according to company policy
• Ensure all drive offs, “did not collects (DNCs) are reported according to store procedures.
• Ensure all staff under your supervision get their required breaks.
• Be vigilant when on the shop floor; watch out for any potential theft of stock.
• Ensuring all staff members adhere to all regulation and legislation in place on site

The Ideal Candidate will be:

• Assertive & authoritative whilst also courteous & respectful
• Understand how to collaborate with various stakeholders
• Diplomatic
• Ability to take control of situations and address them in a calm and professional manner
• Can work in a fast-paced environment
• Structured and demonstrates the ability to plan ahead
• Experienced in people management
• Experienced in successfully achieving sales targets and KPI's which have been set out by the Management
• A customer focused manager who can build a quality and loyal customer base
• Excellent verbal and written communication skills

***We do not require the assistance of recruitment agencies at this time***