Retail Duty Manager

M3 Mulhuddart Services; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

M3 Mulhuddart Services is hiring a fully flexible full-time Retail Duty Manager for M3 Mulhuddart. You will lead by example, motivate staff, and deliver excellent customer service, creating a welcoming atmosphere for customers.

The ideal candidate will be assertive, diplomatic, and capable of managing people, achieving sales targets and KPIs while maintaining high standards of service on busy days.

Qualifications

• Assertive and courteous leadership.
• Strong stakeholder collaboration skills.
• Diplomatic and calm under pressure.
• Experience in people management.
• Proven ability to meet sales targets and KPIs.
• Excellent verbal and written communication.

Responsibilities

• Lead and motivate staff; delegate duties as needed.
• Implement company operating standards daily.
• Provide consistent management presence and support to all departments.
• Ensure high standard of service at all times.
• Resolve customer complaints promptly and document handovers.
• Maintain cash handling accuracy and till reconciliation.
• Oversee coin orders and till balancing.
• Conduct regular site walks and report equipment issues.
• Ensure staff dress and policy compliance.
• Detect and report theft or discrepancies on duty.

Skills

People management

Sales targets

KPI achievement

Customer service

Leadership

Communication

Decision making

Team leadership

Conflict resolution

Job description

We are currently recruiting for a fully flexible full time Retail Duty Manager in M3 Mulhuddart.

As a Retail Duty Manager / Site supervisor you must be confident, self-motivated, reliable and a good team player. We would expect you to lead by example and be able to deliver excellent customer service and be able to be part of creating a welcoming atmosphere to all of our customers.

Employee Benefits:

• 60% Staff Discount
• Peer Awards Scheme
• Employee Referral Scheme
• Free On-site staff parking
• Excellent Career Progression Opportunities
• Bike to Work Scheme

Key Responsibilities :

• Managing and motivating staff throughout the site and delegating duties when needed.
• Implement company operating standards on a daily basis.
• Providing consistent management presence throughout the site and assistance to all departments during busy periods, taking a hands on approach.
• Ensure a high standard of service is delivered at all times
• Prompt resolution of any customer complaints that may occur when on duty and reporting same in the handover diary.
• Ensuring that all tills have sufficient change and comply too cash holding policies.
• To be responsible for the processing of a coin order.
• To oversee the till reconciliation for all the different departments.
• To be responsible for the balancing of supervisor safe on a daily basis.
• To do regular walks of the site both inside and outside.
• To report any issues relating to the store equipment, I.E. coffee machine, ovens, fridges not working, leaks, spillages and damages etc. etc.
• Ensure all staff dress and appearance is according to company policy
• Ensure all drive offs, \"did not collects (DNCs) are reported according to store procedures.
• Ensure all staff under your supervision get their required breaks.
• Be vigilant when on the shop floor; watch out for any potential theft of stock.
• Ensuring all staff members adhere to all regulation and legislation in place on site

The Ideal Candidate will be:

• Assertive & authoritative whilst also courteous & respectful
• Understand how to collaborate with various stakeholders
• Diplomatic
• Ability to take control of situations and address them in a calm and professional manner
• Can work in a fast-paced environment
• Good/quick decision maker
• Structured and demonstrates the ability to plan ahead
• Experienced in people management
• Experienced in successfully achieving sales targets and KPI's which have been set out by the Management
• A customer focused manager who can build a quality and loyal customer base
• Excellent verbal and written communication skills
• We do not require the assistance of recruitment agencies at this time***