Reservations Agent - Full Time

Lyrath Estate; Kilkenny; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Complimentary meals on duty

Complimentary car parking on site

Discounted Employee Accommodation Rate

Discounted Friends and Family Rate

Discount on food in hotel

Job summary

Lyrath Estate Hotel in Kilkenny is seeking an Experienced Reservations Agent to maximise hotel revenue and guest satisfaction by handling guest reservations under the guidance of the Revenue Manager.

You will work flexibly across mornings, evenings, weekends and public holidays in a full-time role, coordinating with reception, sales and housekeeping to ensure seamless stays and upsell opportunities.

Qualifications

• Must have previous experience in a Reservations role.
• Strong oral and written communication skills are essential.
• Must have a high level of computer literacy.
• Previous use of Hotsoft is an advantage but not essential as full training will be provided.
• Must be able to work in a busy team environment.

Responsibilities

• Ensure all reservation queries are answered professionally within the required timeframe.
• Have in-depth knowledge of department products and Estates facilities.
• Maximise yield through occupancy and rate.
• Liaise with reception to resolve billing queries.
• Handle telephone, email, and online reservation enquiries promptly and professionally.
• Upsell hotel services and packages to maximise room sales and revenue.
• Accurately input, update, and manage bookings in the reservation system.
• Respond to guest queries in a timely and friendly manner.
• Coordinate with front office, sales, and housekeeping for smooth stays.
• Maintain knowledge of room types, packages, facilities, and local attractions.
• Assist with group bookings and corporate accounts as required.

Skills

Reservations experience

Communication skills

Computer literacy

Team player

Hospitality mindset

Tools

Hotsoft

Job description

We have an exciting opportunity for an Experienced Reservations Agent to join the team at the award winning 5-Star Lyrath Estate Hotel in Kilkenny.

Objective of the Role:

Reporting to the Revenue Manager, the Reservations Agent will be responsible for maximising hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Revenue Manager.

To be considered for this role, you must be fully flexible to work a range of shifts including Mornings, Evenings, Weekends and Public Holidays.

This is a full time role.

Main Responsibilities of the Role:

• To ensure that all reservations queries are dealt with in a professional manner and are answered within the required time frame.
• To ensure that you have an in-depth knowledge of your department product and goals, in addition to being aware of all the Estates facilities.
• To ensure that we maximise yield through occupancy and rate.
• To liaise with reception to resolve any queries from guest billing.
• Handle telephone, email, and online reservation enquiries promptly and professionally
• Maximise room sales and revenue by upselling hotel services and packages
• Accurately input, update, and manage guest bookings in the reservation system
• Respond to guest queries and requests in a timely and friendly manner
• Liaise with the front office, sales, and housekeeping teams to ensure smooth guest stays
• Maintain comprehensive knowledge of room types, packages, hotel facilities, and local attractions
• Assist with group bookings and corporate accounts as required
• Follow all departmental procedures and policies to maintain high service standards

The Successful Candidate:

• Must have previous experience in a Reservations Role
• Previous use of Hotsoft is an advantage but not essential as full training will be provided.
• Must have a positive outlook and a passion for hospitality and guest satisfaction
• Must have previous experience in a customer facing role
• Strong oral and written communication skills are essential
• Must have a high level of computer literacy
• Must be able to work in a busy team environment

What we offer:

• Complimentary meals while on duty
• Complimentary car parking on site
• Discounted Employee Accommodation Rate
• Discounted Friends and Family Rate
• Discount on food if dining in the hotel
• Discount on all Spa treatments
• Employee Referral Programme
• Christmas Savings Scheme
• Educational Assistance Programme