Hotel Receptionist

Lyrath Estate; Kilkenny; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Complimentary meals on duty

On-site car parking

Employee accommodation rate

Friends and family discount

Discount on hotel dining

Spa treatment discounts

Employee Referral Programme

Christmas Savings Scheme

Job summary

Lyrath Estate in Kilkenny is seeking a Front Office Receptionist to be the first point of contact for guests, delivering Five-Star service in a busy luxury hotel. The role requires welcoming hospitality, check-in/check-out duties, and proactive guest assistance across departments to ensure a memorable stay.

You will handle inquiries, upsell hotel services, and maintain smooth front desk operations while working flexible morning, evening, weekend and holiday shifts in our 5-star environment.

Qualifications

• Strong command of the English language.
• Excellent customer service and a welcoming, friendly personality.
• Ability to prioritise, organise work and work flexible shifts.

Responsibilities

• Greet guests and check guests in and out in a friendly, efficient manner.
• Upsell and promote hotel services and promotions.
• Handle enquiries, bookings and guest requests promptly and courteously.
• Ensure cash, till procedures and policy compliance.
• Know hotel layout, local amenities and transportation options.
• Respond to guest complaints promptly and professionally.

Tools

Hotsoft

Job description

Description

An excellent opportunity has arisen to join the Front Office team at the exclusive 5 star Lyrath Estate Hotel as a Front Office Receptionist.

The Front Office Receptionist is the first point of contact to our guests, representing the Front of House Department in a friendly, energetic and professional manner and consistently delivering a Five-Star level of service.

The successful candidate will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed our guest expectations. The candidate must be fully flexible to work a range of shifts including mornings, evenings, weekends and public holidays.

The role:

• To be familiar with the days business, including arrivals, departures and special requests.
• To offer guest services such as wake up call, newspaper etc.
• To check guests in and out in a friendly and efficient manner
• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
• Maximise sales through up-selling, using incentives and promotions
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• Ensure prompt resolution of customer complaints
• Ensure all enquiries and requests are dealt with efficiently and promptly.
• Have a full knowledge of all bedrooms, their location and what they consist of.
• Allocation of arrivals for next day's business.
• Knowledge of local amenities and local transport.

The ideal candidate will possess:

• Strong command of the English Language
• Basic computer skills are essential whist a working knowledge of Hotsoft is desirable.
• Experience in hospitality would be beneficial but not essential.
• Excellent Customer Service
• Welcoming friendly personality and manner
• Ability to prioritise and organise work
• Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
• Ability to work in a fast-paced busy environment.

What we offer you in return:

• Complimentary meals while on duty
• Complimentary car parking on siteDiscounted Employee Accommodation Rate
• Discounted Friends and Family Rate
• Discount on food if dining in the hotel
• Discount on all Spa treatments
• Employee Referral Programme
• Christmas Savings Scheme

If this sounds like your ideal next role, we look forward to hearing from you.