Luxury Reservations Agent: Elevate Guest Experience

Lyrath Estate Hotel; Kilkenny; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Complimentary meals on duty

On-site car parking

Discounted Employee Accommodation Rate

Discounted Friends and Family Rate

Discount on hotel dining

Discount on Spa treatments

Employee Referral Programme

Christmas Savings Scheme

Educational Assistance Programme

Job summary

Lyrath Estate Hotel in Kilkenny, Ireland is seeking an Experienced Reservations Agent to maximise hotel revenue and guest satisfaction. This full-time role reports to the Revenue Manager and requires flexibility across mornings, evenings, weekends and public holidays.

Responsibilities include handling inquiries, inputting bookings, upselling services and coordinating with front office, sales, and housekeeping to ensure exceptional stays.

Qualifications

• Must have previous experience in a Reservations Role.
• Hotsoft experience is an advantage but not essential; full training provided.
• Positive outlook and a passion for hospitality and guest satisfaction.
• Must have previous experience in a customer facing role.
• Strong oral and written communication skills are essential.
• Must have a high level of computer literacy.
• Must be able to work in a busy team environment.

Responsibilities

• Handle reservations queries professionally and within required timeframes.
• Maintain in-depth knowledge of room types, packages, facilities and services.
• Maximise occupancy and revenue through upselling and effective rate management.
• Liaise with reception to resolve guest billing queries.
• Handle phone, email and online reservation inquiries promptly and professionally.
• Input, update and manage bookings in the reservation system accurately.
• Respond to guest queries and requests promptly and courteously.
• Collaborate with front office, sales and housekeeping for smooth stays.
• Assist with group bookings and corporate accounts as required.
• Follow department procedures to maintain high service standards.

Skills

Customer service

Communication

Computer literacy

Teamwork

Tools

Hotsoft

Job description

Lyrath Estate Hotel in Kilkenny, Ireland is seeking an Experienced Reservations Agent to maximise hotel revenue and guest satisfaction. This full-time role reports to the Revenue Manager and requires flexibility across mornings, evenings, weekends and public holidays.

Responsibilities include handling inquiries, inputting bookings, upselling services and coordinating with front office, sales, and housekeeping to ensure exceptional stays.