Hotel Receptionist

Lyrath Estate Hotel; Kilkenny; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Complimentary meals on duty

Free on-site parking

Discounted Employee Accommodation Rate

Discounted Friends and Family Rate

Discount on hotel dining

Discount on Spa treatments

Employee Referral Programme

Christmas Savings Scheme

Job summary

Lyrath Estate Hotel in Kilkenny, Ireland, is seeking a Front Office Receptionist to join the exclusive 5-star team. You will be the first point of contact, delivering a Five-Star level of service and representing the Front of House.

The role involves welcoming guests, handling check-ins/outs, up-selling, and providing wake-up calls and information on local attractions. A friendly, energetic, and professional demeanour is essential.

Qualifications

• Strong command of the English language.
• Excellent customer service skills.
• Welcoming and friendly personality.
• Ability to prioritise and organise work.
• Flexibility to work mornings, evenings, weekends and holidays.

Responsibilities

• Greet guests and check them in/out in a friendly, efficient manner.
• Assist guests with wake-up calls, newspapers, and requests.
• Handle cash, till procedures in line with policy.
• Maximise sales through up-selling and promotions.
• Resolve guest complaints promptly and courteously.
• Know room locations and local amenities.
• Coordinate arrivals for the next day’s business.

Skills

English language

Customer service

Hospitality experience

Organisational skills

Flexibility

Communication

Job description

Description

An excellent opportunity has arisen to join the Front Office team at the exclusive 5 star Lyrath Estate Hotel as a Front Office Receptionist.

The Front Office Receptionist is the first point of contact to our guests, representing the Front of House Department in a friendly, energetic and professional manner and consistently delivering a Five-Star level of service.

The successful candidate will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed our guest expectations. The candidate must be fully flexible to work a range of shifts including mornings, evenings, weekends and public holidays.

The role:

• To be familiar with the days business, including arrivals, departures and special requests.
• To offer guest services such as wake up call, newspaper etc.
• To check guests in and out in a friendly and efficient manner
• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
• Maximise sales through up-selling, using incentives and promotions
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• Ensure prompt resolution of customer complaints
• Ensure all enquiries and requests are dealt with efficiently and promptly.
• Have a full knowledge of all bedrooms, their location and what they consist of.
• Allocation of arrivals for next day's business.
• Knowledge of local amenities and local transport.

The ideal candidate will possess:

• Strong command of the English Language
• Basic computer skills are essential whist a working knowledge of Hotsoft is desirable.
• Experience in hospitality would be beneficial but not essential.
• Excellent Customer Service
• Welcoming friendly personality and manner
• Ability to prioritise and organise work
• Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
• Ability to work in a fast-paced busy environment.

What we offer you in return:

• Complimentary meals while on duty
• Complimentary car parking on site
• Discounted Employee Accommodation Rate
• Discounted Friends and Family Rate
• Discount on food if dining in the hotel
• Discount on all Spa treatments
• Employee Referral Programme
• Christmas Savings Scheme

If this sounds like your ideal next role, we look forward to hearing from you.