Reservations Agent - Full Time

Lyrath Estate Hotel; Kilkenny; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Complimentary meals on duty

On-site car parking

Discounted Employee Accommodation Rate

Discounted Friends and Family Rate

Discount on hotel dining

Discount on Spa treatments

Employee Referral Programme

Christmas Savings Scheme

Educational Assistance Programme

Job summary

Lyrath Estate Hotel in Kilkenny, Ireland is seeking an Experienced Reservations Agent to maximise hotel revenue and guest satisfaction. This full-time role reports to the Revenue Manager and requires flexibility across mornings, evenings, weekends and public holidays.

Responsibilities include handling inquiries, inputting bookings, upselling services and coordinating with front office, sales, and housekeeping to ensure exceptional stays.

Qualifications

• Must have previous experience in a Reservations Role.
• Hotsoft experience is an advantage but not essential; full training provided.
• Positive outlook and a passion for hospitality and guest satisfaction.
• Must have previous experience in a customer facing role.
• Strong oral and written communication skills are essential.
• Must have a high level of computer literacy.
• Must be able to work in a busy team environment.

Responsibilities

• Handle reservations queries professionally and within required timeframes.
• Maintain in-depth knowledge of room types, packages, facilities and services.
• Maximise occupancy and revenue through upselling and effective rate management.
• Liaise with reception to resolve guest billing queries.
• Handle phone, email and online reservation inquiries promptly and professionally.
• Input, update and manage bookings in the reservation system accurately.
• Respond to guest queries and requests promptly and courteously.
• Collaborate with front office, sales and housekeeping for smooth stays.
• Assist with group bookings and corporate accounts as required.
• Follow department procedures to maintain high service standards.

Skills

Customer service

Communication

Computer literacy

Teamwork

Tools

Hotsoft

Job description

We have an exciting opportunity for an Experienced Reservations Agent to join the team at the award winning 5-Star Lyrath Estate Hotel in Kilkenny.

Objective of the Role:

Reporting to the Revenue Manager, the Reservations Agent will be responsible for maximising hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Revenue Manager.

To be considered for this role, you must be fully flexible to work a range of shifts including Mornings, Evenings, Weekends and Public Holidays.

This is a full time role.

Main Responsibilities of the Role:

• To ensure that all reservations queries are dealt with in a professional manner and are answered within the required time frame.
• To ensure that you have an in-depth knowledge of your department product and goals, in addition to being aware of all the Estates facilities.
• To ensure that we maximise yield through occupancy and rate.
• To liaise with reception to resolve any queries from guest billing.
• Handle telephone, email, and online reservation enquiries promptly and professionally
• Maximise room sales and revenue by upselling hotel services and packages
• Accurately input, update, and manage guest bookings in the reservation system
• Respond to guest queries and requests in a timely and friendly manner
• Liaise with the front office, sales, and housekeeping teams to ensure smooth guest stays
• Maintain comprehensive knowledge of room types, packages, hotel facilities, and local attractions
• Assist with group bookings and corporate accounts as required
• Follow all departmental procedures and policies to maintain high service standards

The Successful Candidate:

• Must have previous experience in a Reservations Role
• Previous use of Hotsoft is an advantage but not essential as full training will be provided.
• Must have a positive outlook and a passion for hospitality and guest satisfaction
• Must have previous experience in a customer facing role
• Strong oral and written communication skills are essential
• Must have a high level of computer literacy
• Must be able to work in a busy team environment

What we offer:

• Complimentary meals while on duty
• Complimentary car parking on site
• Discounted Employee Accommodation Rate
• Discounted Friends and Family Rate
• Discount on food if dining in the hotel
• Discount on all Spa treatments
• Employee Referral Programme
• Christmas Savings Scheme
• Educational Assistance Programme