Reservations Agent: Elevate Guest Stays & Group Bookings

Jobs.ie Limited; Dublin; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Gym

Meal Allowance / Canteen

Discounted Room and F&B Rates

Uniform provided & dry cleaned

Staff meals while on duty

Employee Discounts

Bike To Work / Tax Saver

Job summary

InterContinental Dublin are currently recruiting for a Reservations Agent to join our team. The Reservations Agent handles all aspects of individual and group room reservations, processes payments, and communicates details to relevant departments. A pleasant phone manner and professional attitude are essential.

Opera PMS experience is essential, and the role includes working Saturdays. The benefits package includes staff meals, discounted rates, and staff development opportunities within the

Qualifications

• Ability to prioritise in a fast-paced environment.
• Exceptional attention to detail and a strong administrative background.
• Polished and professional in communications with clients and colleagues.

Responsibilities

• Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
• Ensure reservations entered into the PMS system are correctly formatted.
• Communicate information to other departments as needed.
• Check arrival lists and ensure special requests are followed up.
• Print reports and verify reservation details.
• Follow up on reservation traces and update group/mattern lists.

Skills

Customer service

Phone etiquette

Attention to detail

Team player

Tools

Opera PMS

Job description

InterContinental Dublin are currently recruiting for a Reservations Agent to join our team. The Reservations Agent handles all aspects of individual and group room reservations, processes payments, and communicates details to relevant departments. A pleasant phone manner and professional attitude are essential.

Opera PMS experience is essential, and the role includes working Saturdays. The benefits package includes staff meals, discounted rates, and staff development opportunities within the