Reservations Agent - Full-Time

InterContinental Dublin; Dublin; Hybrid; EUR 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Gym

Meal Allowance / Canteen

Discounted Room and F&B Rates

Uniform provided & dry cleaned

Staff meals while on duty

Employee Discounts

Bike To Work / Tax Saver

Zusammenfassung

InterContinental Dublin are currently recruiting for a Reservations Agent to join our team. The Reservations Agent handles all aspects of individual and group room reservations, processes payments, and communicates details to relevant departments. A pleasant phone manner and professional attitude are essential.

Opera PMS experience is essential, and the role includes working Saturdays. The benefits package includes staff meals, discounted rates, and staff development opportunities within the

Qualifikationen

• Ability to prioritise in a fast-paced environment.
• Exceptional attention to detail and a strong administrative background.
• Polished and professional in communications with clients and colleagues.

Aufgaben

• Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
• Ensure reservations entered into the PMS system are correctly formatted.
• Communicate information to other departments as needed.
• Check arrival lists and ensure special requests are followed up.
• Print reports and verify reservation details.
• Follow up on reservation traces and update group/mattern lists.

Kenntnisse

Customer service

Phone etiquette

Attention to detail

Team player

Tools

Opera PMS

Jobbeschreibung

InterContinental Dublin are currently recruiting for a Reservations Agent to join our team.

The InterContinental Dublin is located in the leafy suburbs of Ballsbridge, within close proximity to the RDS, Aviva Stadium and is on a frequently serviced bus & DART line. At InterContinental, we place a great deal of importance on assembling the best team possible. We hire motivated people, train them to perform their jobs superbly and create a working environment where they can flourish – guided by passionately held goals, beliefs and principles. InterContinental can offer what many hospitality professionals dream of – an opportunity to build a lifelong career that has both global potential and a real sense of pride in work well done.

InterContinental employees make the difference for our guests by creatively demonstrating our culture of service excellence. It is this culture that sets us apart from our competitors; an intangible quality that keeps our valued guests returning again and again and drives us to deliver the best service in the industry.

The Reservations Agent is responsible for handling & processing all aspects of individual and group room reservations.

They make reservations, process payments and confirm arrangements. Agents need to have a pleasant phone voice and a professional but friendly attitude.

Main Duties & Responsibilities Include:

• Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
• Ensure the reservations being entered into the PMS system are in the correct format
• Communicate information to other departments with information that pertains to them
• Check arrival lists and double check that all special requests are followed up correctly
• Print reports and check details for reservations made
• Follow up on reservation traces
• Ensure blocks, party name lists and arrangements are updated correctly following up with sales where required.
• Entering group rooming lists

The Ideal Candidate:

• Ability to prioritize in a fast-paced environment.
• Exceptional attention to detail and a strong administrative background
• Team player.
• Accuracy and strong attention to detail.
• Flexibility in day to day job demands, remain focused when priorities and practices change.
• Be clear, concise and professional in all communications both written and verbal.
• Work closely with other departments to achieve desired end result.
• Be resourceful and creative when faced with obstacles.
• Ability to follow up and see project through to completion.
• Adhere to deadlines.
• Take ownership for assigned responsibilities.
• Genuine, approachable and enthusiastic.
• Ability to take full ownership for specific market segment.
• Polished and professional demeanor when client facing.

Opera PMS system experience is essential.

This role includes working Saturdays.

The benefits package offered at InterContinental include:

Excellent learning, development and career opportunities within our group

Uniform provided & dry cleaned

Complimentary staff meals while on duty

Employee Discounted Rates for IHG and MHL groups hotels.

Bike To Work & Tax Saver Scheme

Employee Assistance Programme

Recognition Awards

Recommend a friend recruitment bonus

Sports & Social Events throughout the year

Staff Gym

If you want to be part of something special come join our team at Intercontinental.

Skills:

• Reservations Agent
• bookings
• Telephone Skills

Benefits:

• Gym
• Meal Allowance / Canteen
• Discounted Room and F&B Rates