Reservations Supervisor: Elevate Guest Experience

SSG HOTELS PTE. LTD.; Dublin; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Discounts on F&B and room rates at 7,000+ hotels worldwide

Access to Global Learning + Development tools

2 nights yearly staycation in Singapore hotels

20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Job summary

SSG HOTELS PTE. LTD. is seeking an experienced individual to manage reservations and customer inquiries efficiently. You will handle requests, changes, and cancellations while ensuring excellent communications are maintained with guests.

The ideal candidate should have at least one year of relevant experience and be fluent in English. Responsibilities include processing reservations, accommodating special requests, and maximizing revenue through effective sales techniques.

Qualifications

• At least 1 year experience in a similar role.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Ensure that all correspondence are replied within 24 hours.
• Identify guest reservation needs and determine appropriate room type.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Indicate special room reservation types in the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Skills

Fluent in English (Written and Spoken)

Excellent telephone & email etiquette

Job description

SSG HOTELS PTE. LTD. is seeking an experienced individual to manage reservations and customer inquiries efficiently. You will handle requests, changes, and cancellations while ensuring excellent communications are maintained with guests.

The ideal candidate should have at least one year of relevant experience and be fluent in English. Responsibilities include processing reservations, accommodating special requests, and maximizing revenue through effective sales techniques.