Guest Reservations Specialist — Elevate Stays & Service

Dalata Hotel Group plc; Dublin; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 Employee rate on rooms for all Dal

30% Off Friends & Family rate

Extra annual leave day per year (5 max

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development programmes

Staff appreciation initiatives andte1

Job summary

Dalata Hotel Group plc is hiring a Reservations Agent to support guest bookings across our portfolio. You will handle reservations, provide facility details and pricing, and upsell services across the Dalata group.

We value independence, initiative, and excellent customer service, with the ability to stay composed under pressure in a fast-paced hotel environment. Join a team focused on guest satisfaction and career development.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in a 3/4-star hotel is desired but not essential

Responsibilities

• Manage Guests' reservations, ensuring that their needs and wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Ensure expectations are set correctly in advance of the guest’s stay.

Skills

Customer service

Communication

Calm under pressure

Initiative

Job description

Dalata Hotel Group plc is hiring a Reservations Agent to support guest bookings across our portfolio. You will handle reservations, provide facility details and pricing, and upsell services across the Dalata group.

We value independence, initiative, and excellent customer service, with the ability to stay composed under pressure in a fast-paced hotel environment. Join a team focused on guest satisfaction and career development.