Reservations Agent — 4-5★ Hospitality, Career Growth

Hollybank Trustees Ltd; Wicklow; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

On-site gym

Staff discounts

Job summary

Druids Glen Hotel and Golf Resort in Wicklow, Ireland, invites applications for a Reservations Agent to join our dynamic team on a permanent, full-time basis.

Provide excellent guest service, manage reservations, maximise occupancy and rate, and liaise with reception to resolve billing queries. Strong organisation, communication skills, and familiarity with PMS systems are preferred. Weekend work on a rotating basis is required. On-site staff benefits are offered.

Qualifications

• Experience in a similar reservations role is desirable.
• Strong written and verbal communication skills and attention to detail.
• Proficiency with office software and general administration.

Responsibilities

• Provide excellent guest service and respond to inquiries promptly.
• Handle reservations queries and ensure timely responses.
• Maximise occupancy and revenue through effective reservations management.
• Liaise with reception to resolve guest billing queries.
• Process no-shows and maintain accurate records.
• Prepare daily pickup and revenue reports.
• Coordinate with Sales, Events and other departments to maximise revenue.
• Maintain orderly reservation backups and share relevant promotions.

Skills

Customer service

Communication skills

Organization

Multitasking

Tools

Hotsoft PMS

Job description

Druids Glen Hotel and Golf Resort in Wicklow, Ireland, invites applications for a Reservations Agent to join our dynamic team on a permanent, full-time basis.

Provide excellent guest service, manage reservations, maximise occupancy and rate, and liaise with reception to resolve billing queries. Strong organisation, communication skills, and familiarity with PMS systems are preferred. Weekend work on a rotating basis is required. On-site staff benefits are offered.