Reservations Agent

Hollybank Trustees Ltd; Wicklow; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

On-site gym

Staff discounts

Job summary

Druids Glen Hotel and Golf Resort in Wicklow, Ireland, invites applications for a Reservations Agent to join our dynamic team on a permanent, full-time basis.

Provide excellent guest service, manage reservations, maximise occupancy and rate, and liaise with reception to resolve billing queries. Strong organisation, communication skills, and familiarity with PMS systems are preferred. Weekend work on a rotating basis is required. On-site staff benefits are offered.

Qualifications

• Experience in a similar reservations role is desirable.
• Strong written and verbal communication skills and attention to detail.
• Proficiency with office software and general administration.

Responsibilities

• Provide excellent guest service and respond to inquiries promptly.
• Handle reservations queries and ensure timely responses.
• Maximise occupancy and revenue through effective reservations management.
• Liaise with reception to resolve guest billing queries.
• Process no-shows and maintain accurate records.
• Prepare daily pickup and revenue reports.
• Coordinate with Sales, Events and other departments to maximise revenue.
• Maintain orderly reservation backups and share relevant promotions.

Skills

Customer service

Communication skills

Organization

Multitasking

Tools

Hotsoft PMS

Job description

Location: On site / Wicklow, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Reservations
Salary: Negotiable salary

Druids Glen Hotel and Golf Resort is currently recruiting a reservations agent to join our dynamic and successful team.

Responsibilities:

• Provides excellent customer service & responds quickly and proactively to guest's concerns
• To ensure that all reservations queries are dealt with in a professional manner and are answered within the required time frame
• To ensure that you have an in-depth knowledge of your department product and goals, in addition to being aware of the total Resort facilities
• To ensure that we maximise yield through occupancy and rate
• To liaise with reception to resolve any queries from guest billing
• To process no shows on a daily basis ensuring that this revenue is recorded and captured
• To compile and circulate the daily pickup report
• To liaise with the Sales and Events Department to ensure that Resort revenue is always maximised
• To ensure that all reservations backup is filed and kept in a neat, organised manner and is copied to all relevant department
• To ensure all departments are aware of promotions and special activities going on in the Resort
• Maximising revenue in transient room sales, golf tee times and bookings and in the food & beverage departments & spa/ leisure offerings, by handling all individual reservation enquiries in an enthusiastic and efficient manner.
• Provide administrative support of Revenue Functions ensuring excellent yield management and E-Commerce visibility.

The ideal candidate will have:

• Previous experience in a similar role in a 4-5* property is preferable but not essential.
• Good organisation and administration skills with a high level of attention to detail and standards
• Excellent written and verbal communication skills
• Proficient with general office PC applications
• Ability to multitask
• Working knowledge of Hotsoft or similar PMS system would be beneficial
• Flexibility in your working hours. Weekend work (on rotating basis) will form an essential part of this role.

In return, we also offer excellent employee benefits including:

• Career Development and Training
• Internal Training Rewards
• Upselling & Other Departmental Rewards
• Discounted Spa treatments
• Educational Assistance – for Hospitality & other professional courses
• On-site Gym
• Bike to work scheme
• Free on site tea/coffee
• Free parking
• Staff Discounts on accommodation in our Sister Properties
• Opportunities for advancement & Career Development
• Employee Referral Bonus
• Complimentary Golf*
• Team & Departmental Rewards

The success of any hotel comes, not with the decor and elaborate rooms, but from the friendliness and courtesy of the associates it employs.The success of Druids Glen Resort, we believe, depends on the commitment of each and every member of the team to practice teamwork, mutual respect, responsibility and professionalism.

If you have previous experience and would be interested in the opportunity of career advancement within a 5 Star property contact us today.

Druids Glen is an equal opportunities employer.

All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.