Hotel Duty Manager

Druids Glen Hotel & Golf Resort; Newtown Mount Kennedy; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Hotel B&B Discounts across the group

Discount on Spa Products

On-site Gym & Fitness Assessment

Meals during shifts and free onsite te

Promotion of bike to work scheme

Education & Training Assistance

Job summary

Druids Glen Hotel & Golf Resort in Ireland is seeking an enthusiastic Hotel Duty Manager to join our busy Hotel Operations Team. This 5-star property offers a dynamic, hands-on role with early/late shifts, mid-week and weekend work.

The ideal candidate will bring at least 2 years in management within a luxury hotel, strong organisational skills, excellent English, and a proactive, guest-focused approach to leadership.

Qualifications

• Minimum 2 years' experience in a management role.
• Experience in a 4 or 5 star hotel environment.
• Excellent organisational and planning skills.
• Good written and spoken English.
• Strong communication and interpersonal skills, with the ability to engage positively with both guests and team members.
• A friendly, creative and professional approach to guest service.
• The ability to lead, motivate and support a team.
• The ability to remain calm and professional while working under pressure.
• A flexible and adaptable approach to changing priorities and operational requirements.
• A strong understanding of guest satisfaction and service standards.
• A hands-on approach with a willingness to support all departments when required.

Responsibilities

• Assisting with the smooth and efficient operation of the hotel across all departments.
• Ensuring consistently high levels of guest care, service and hospitality standards.
• Acting as a key point of contact for guests and responding professionally to queries, requests and concerns.
• Supporting the management team in dealing with guest feedback and complaints, ensuring appropriate follow-up and resolution.
• Ensuring guest feedback is communicated to the relevant departments and used to improve service and training.
• Providing operational support across all areas of the hotel when required.
• Ensuring all departments maintain the required standards of service, presentation and efficiency.
• Checking that all end-of-day and closing procedures have been completed correctly by each department.
• Ensuring all relevant areas of the hotel are secured and locked as required.
• Attending training sessions and meetings as required.
• Assisting with Guest Assistance correspondence and following up on guest requests where required.
• Working closely with all departments to resolve operational issues quickly and effectively.
• Carrying out any other reasonable duties required to support the successful operation of the hotel.

Skills

Management experience

Team leadership

Customer service

Communication

Planning & organising

Guest service

English proficiency

Calm under pressure

Flexible mindset

Staff mentoring

Job description

Druids Glen Hotel & Golf Resort is seeking an enthusiastic and experienced Hotel Duty Manager to join our busy Hotel Operations Team.

This is an excellent opportunity for a motivated hospitality professional to develop their career within a prestigious 5-star hotel and resort. The successful candidate will play a key role in ensuring the smooth day-to-day operation of the hotel while delivering exceptional service and memorable experiences to our guests.

The position involves early and late shifts, mid-week and weekend work, and requires a flexible, hands-on approach.

Ideal Candidate

The successful candidate will have:

• A minimum of 2 years' experience in Management role
• Previous experience working within a 4 or 5 star hotel environment
• Excellent organisational and planning skills
• Good written and spoken English
• Strong communication and interpersonal skills, with the ability to engage positively with both guests and team members
• A friendly, creative and professional approach to guest service
• The ability to lead, motivate and support a team
• The ability to remain calm and professional while working under pressure
• A flexible and adaptable approach to changing priorities and operational requirements
• A strong understanding of guest satisfaction and service standards
• A hands-on approach with a willingness to support all departments when required

Main Duties & Responsibilities

• Assisting with the smooth and efficient operation of the hotel across all departments
• Ensuring consistently high levels of guest care, service and hospitality standards
• Acting as a key point of contact for guests and responding professionally to queries, requests and concerns
• Supporting the management team in dealing with guest feedback and complaints, ensuring appropriate follow-up and resolution
• Ensuring guest feedback is communicated to the relevant departments and used to improve service and training
• Providing operational support across all areas of the hotel when required
• Ensuring all departments maintain the required standards of service, presentation and efficiency
• Checking that all end-of-day and closing procedures have been completed correctly by each department
• Ensuring all relevant areas of the hotel are secured and locked as required
• Attending training sessions and meetings as required
• Assisting with Guest Assistance correspondence and following up on guest requests where required
• Working closely with all departments to resolve operational issues quickly and effectively
• Carrying out any other reasonable duties required to support the successful operation of the hotel

In return, we also offer excellent employee benefits including:

• Hotel B&B Discounts across the group
• Discount on Bar & Restaurant Food in a sister property
• Discount on Spa Products
• Comp Golf Available on Druids Heath
• Pension contribution
• On-site Gym & One free Fitness Assessment
• Promotion of bike to work scheme
• Meals during shifts and free onsite tea/coffee.
• Management Suit contribution
• Opportunities for Career Progression.
• Employee Recognition
• Employee Referral Bonus
• Education & Training Assistance
• Access to Company Mentorship Programme

The success of any hotel comes, not with the decor and elaborate rooms, but from the friendliness and courtesy of the associates it employs. The success of Druids Glen Resort, we believe, depends on the commitment of each member of the team to practice teamwork, mutual respect, responsibility and professionalism.

If you have previous experience and would be interested in the opportunity of career advancement within a 5 Star property contact us today. Druids Glen is an equal opportunities employer.

Important Information

All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.