Reservations Agent

Druids Glen Hotel & Golf Resort; Wicklow; On-site; EUR 28,000 - 40,000; Full time

Benefits offered by this job

On-site Gym

Meals during shifts

Free parking

Staff discounts on accommodation

Educational assistance

Bike to work scheme

Free tea/coffee

Complimentary golf

Job summary

Druids Glen Hotel & Golf Resort in Wicklow, Ireland, is seeking a reservations-focused administrator to support guest services, maximise occupancy and revenue, and assist with yield management.

The ideal candidate will bring strong organisation, excellent communication, and familiarity with PMS systems, with weekend hours on a rotating basis. Join a team that values service, detail, and professional hospitality.

Qualifications

• Experience in a similar role in a 4-5* property preferable.
• Good organisation and administration with high attention to detail.
• Excellent written and verbal communication skills.
• Proficient with general office PC applications.
• Ability to multitask and stay organised.
• Weekend work on rotating basis is essential.
• Working knowledge of Hotsoft or similar PMS is beneficial.

Responsibilities

• Provides excellent customer service and responds quickly and proactively to guest concerns.
• Ensure reservation queries are dealt with professionally within required time frame.
• Maintain in-depth knowledge of department products and resort facilities.
• Maximise yield through occupancy and rate; liaise with reception on guest billing queries.
• Process no-shows daily and record resulting revenue.
• Compile and circulate the daily pickup report.
• Collaborate with Sales and Events to maximise resort revenue.
• Keep reservations backups filed and shared with relevant departments.
• Keep all departments informed about promotions and activities in the resort.
• Maximise revenue across rooms, golf, F&B, spa/leisure via efficient enquiries.
• Provide administrative support for Revenue Functions and yield management.

Skills

Organisation

Attention to detail

Written & verbal communication

Multitasking

Office PC applications

PMS knowledge (Hotsoft or similar)

Flexibility

Tools

Hotsoft PMS

Job description

Responsibilities

• Provides excellent customer service & responds quickly and proactively to guest's concerns
• To ensure that all reservations queries are dealt with in a professional manner and are answered within the required time frame
• To ensure that you have an in-depth knowledge of your department product and goals, in addition to being aware of the total Resort facilities
• To ensure that we maximise yield through occupancy and rate
• To liaise with reception to resolve any queries from guest billing
• To process no shows on a daily basis ensuring that this revenue is recorded and captured
• To compile and circulate the daily pickup report
• To liaise with the Sales and Events Department to ensure that Resort revenue is always maximised
• To ensure that all reservations backup is filed and kept in a neat, organised manner and is copied to all relevant department
• To ensure all departments are aware of promotions and special activities going on in the Resort
• Maximising revenue in transient room sales, golf tee times and bookings and in the food & beverage departments & spa/ leisure offerings, by handling all individual reservation enquiries in an enthusiastic and efficient manner.
• Provide administrative support of Revenue Functions ensuring excellent yield management and E-Commerce visibility.

The ideal candidate will have

• Previous experience in a similar role in a 4-5* property is preferable but not essential.
• Good organisation and administration skills with a high level of attention to detail and standards
• Excellent written and verbal communication skills
• Proficient with general office PC applications
• Ability to multitask
• Working knowledge of Hotsoft or similar PMS system would be beneficial
• Flexibility in your working hours. Weekend work (on rotating basis) will form an essential part of this role.

In return, we also offer excellent employee benefits including

• Career Development and Training
• Internal Training Rewards
• Upselling & Other Departmental Rewards
• Discounted Spa treatments
• Educational Assistance - for Hospitality & other professional courses
• On-site Gym
• Bike to work scheme
• Meals during shifts
• Free on site tea/coffee
• Free parking
• Staff Discounts on accommodation in our Sister Properties
• Opportunities for advancement & Career Development
• Employee Referral Bonus
• Complimentary Golf*
• Team & Departmental Rewards

The success of any hotel comes, not with the decor and elaborate rooms, but from the friendliness and courtesy of the associates it employs. The success of Druids Glen Resort, we believe, depends on the commitment of each and every member of the team to practice teamwork, mutual respect, responsibility and professionalism.

Druids Glen is an equal opportunities employer.

Important Information

• All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.