Reservations Agent

Hollybank Trustees Ltd; Thomastown; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Employee meal

Complimentary gym access

Parking

Marriott hotel discounts

CPD opportunities

Employee Assistance Program

Job summary

Mount Juliet Estate, a Marriott Autograph Collection property in Thomastown, Co. Kilkenny, Ireland, invites applications for a Reservations Agent.

You will be the first point of contact for guest bookings, handling inquiries and cross-selling all revenue streams with a friendly, professional approach. Reporting to the Reservations Manager, you will manage reservations, present facilities and pricing, and uphold high standards of service in a dynamic hospitality environment.

Qualifications

• 1 year of experience in reservations or front office; Opera experience is an advantage.
• Excellent customer care skills.
• Proficient IT skills.
• Excellent command of the English language both written and oral.

Responsibilities

• Manage guests’ reservations, ensuring needs are met to the highest standard.
• Provide details of hotel facilities and pricing information; strong billing skills.
• Promote and upsell estate facilities and amenities.
• Respond to guest feedback promptly and effectively.
• Set accurate expectations prior to guest stay.

Skills

Customer service

IT skills

English proficiency

Tools

Opera

Marsha

Job description

Location: On site / Thomastown, Co. Kilkenny, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Reservations
Salary: Negotiable salary

Mount Juliet Estate, a Marriott Autograph Collection, is a 5* Resort, set in 500 acres of rich and historic Irish countryside. Whether it is the elegant grandeur of a magnificent Georgian Manor House or the chic sophistication of Hunter's Yard, our two residences draw on centuries of local Irish heritage to weave a rich tapestry of vibrant stories. We are proudly certified as a Failte Ireland Outstanding Employer, and we warmly welcome you to add your own experience to Mount Juliet Estate's ever evolving story.

We have a fantastic vacancy for aReservations Agent to join our exceptional team!

Job Summary

Reporting to the Reservations Manager, the Reservations Agent will be the first point of contact for our guests. It is always of utmost importance that the reservations department present a friendly and professional manner. As a Reservations Agent, you will act as the main point of contact for guest’s bookings for bedrooms, dealing with queries and cross selling of all available revenue streams.

Key Duties and Responsibilities

• Manage guests’ reservations, ensuring that their needs and wants are met to the highest standard.
• Provide details of hotel facilities and pricing information. Impeccable and thorough billing skills.
• Promoting and up selling the estate facilities and amenities.
• Responding efficiently and effectively to guest feedback
• Ensure expectations are set correctly, in advance of the guest’s stay.
• 1 years’ experience in a similar role with a Reservations System or Front Office Team, Opera an advantage.
• Excellent customer care skills.. Proficient IT skills
• Excellent command of the English language both written and oral is essential.
• Ability to cope well under pressure.
• Highly motivated, and a team player.
• Proficient IT skills including Opera, Marsha or other PMS system experience an advantage

What we offer

• Employee meal
• Complimentary gym access
• Parking
• International hotel discounts through Marriott
• Continuous Professional Development opportunities
• Employee Assistance Program

Mount Juliet is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.