Reservations Agent

Hospitaliti; Killarney; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salaries

Discounts on Hotel Stays

Staff rates for accommodations

Job summary

O'Donoghue Ring Collection in Killarney is seeking an experienced Reservations Agent to join our team.

You will process bookings by email and phone, handle no-shows, maximize sales opportunities, and communicate guest requests to all departments. Fluent English required, organised, customer-focused.

Notable perks include staff discounts, meals on duty, and career progression opportunities within our vibrant hotel collection.

Qualifications

• Previous experience in an associated role is an advantage.
• An organised professional.
• Passionate about customer care.
• Must have fluent written & spoken English.

Responsibilities

• Process reservation bookings for the collection of hotels by both email and phone.
• Thoroughly investigate any no-shows with each Reception desk.
• Ensure that all sales opportunities are maximized.
• Ensure all guest requests are communicated to all departments.
• Update hotel availability and constantly update the reservations system.

Skills

Customer service

Organised

Team player

Fluent English

Job description

O'Donoghue Ring Collection is hiring through Hosco in Killarney.

O’Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and Castleisland, Co. Kerry.

Our company philosophy is built upon three core values: employee experience, customer experience, and standards of excellence.

The O'Donoghue Ring Collection is currently recruiting for an experienced Reservations Agent to join our team located in Killarney.

We are looking for an individual with passion, drive, and enthusiasm for the role, someone with a proven track record in a similar position, and the ability to work within a team.

The candidate will be required to work 5 shifts per week including weekends.

What you'll do:

Process reservation bookings for the collection of hotels by both email and phone.

Thoroughly investigate any no-shows with each Reception desk.

Ensure that all sales opportunities are maximized.

Ensure all guest requests are communicated to all departments.

Update hotel availability and constantly update the reservations system.

About you:

Previous experience in an associated role is an advantage.

An organised professional.

Passionate about customer care.

Must have fluent written & spoken English.

Why O’Donoghue Ring Collection?

When you join the O’Donoghue Ring Collection, you join a community of smart, caring, talented individuals working together to deliver first-in-class results.

Here are some ways we support and invest in our team:

• Competitive salaries
• Discounts on Hotel Stays, and special staff rates in any of our hotels across the collection, on top of special Family and Friend rates for accommodation.
• Discounts on Dining, discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection.
• Meals on Duty, meals are prepared for you during your work hours and are provided for in our newly refurbed canteens.
• Free Coffee on Duty, provided for in our newly refurbed canteens.
• Discounts for Take-Away, further discounts for takeaway teas and coffees for staff members.
• Career Progression, we set a clear career path with each of our interested employees.
• Employee Fitness, free access to our leisure centre, family discounts to membership in our range of Leisure Centres.
• Employee Wellness, ODR Collection Staff Wellness programme is available to all staff as well as discounts on all luxury spa products and treatments in our award-winning winning Spa.

Experience in the hospitality industry is preferred.

Not sure if you meet all the qualifications?