Duty Manager

Hospitaliti; Killarney; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Discounts on hotel stays

Dining discounts for staff

Meals on duty

Free coffee on duty

Staff discounts on take-away

Career progression

Employee fitness access

Wellness program

Learning & development

Flexible working hours

Job summary

O’Donoghue Ring Collection in Killarney is seeking a Duty Manager to join the management team. You will oversee the daily hotel operations and support every department to deliver exceptional customer service.

Reporting to the General Manager, you will manage events, maintain standards, anticipate guest needs, and resolve issues promptly to ensure an excellent guest experience. This is a full-time role based in Killarney.

Qualifications

• Experience as a department manager/supervisor within a fast-paced hotel.
• Hands-on experience across multiple departments.
• Excellent customer service experience.
• Fluent in English is essential.

Responsibilities

• Oversee the daily operations of the hotel.
• Support and assist every department to ensure exceptional customer service.
• Manage all functions and events and ensure set-up per customer requirements.
• Ensure quality and standards are met consistently throughout the hotel.
• Anticipate guest needs and proactively manage expectations.
• Ensure prompt resolution of customer issues.
• Attention to detail to provide an excellent guest experience.

Skills

Department manager experience

Team leadership

Customer service excellence

English fluency

Education

Hospitality Management degree

Job description

O'Donoghue Ring Collection is hiring through Hosco in Killarney.O’Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and Castleisland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience and standards of excellence. The team at the Killarney Plaza Hotel is currently recruiting a Duty Manager to join the Management Team. This is a full-time position, reporting to the General Manager, the Duty Manager will oversee the daily running of the Hotel.

What you will do:

The Duty Manager will oversee the daily operations of the Hotel.

You will assist and support every department when required and ensure exceptional customer service is delivered.

Manage all functions and events and ensure they are set up as per requested by the customer.

Make sure quality and standards are met consistently throughout the hotel.

Anticipate guest needs, and proactively manage their expectations.

Ensure prompt resolution of customer issues.

Attention to detail is required to ensure our guests have an excellent experience.

About you:

Have experience as a department manager/supervisor within a fast-paced Hotel.

Experience supporting and being hands-on across all departments.

Excellent customer service experience.

Degree in Hospitality Management is an advantage.

Fluent in English is essential.

Why O’Donoghue Ring Collection?

When you join the O’Donoghue Ring Collection, you join a community of smart, caring, talented individuals working together to deliver first-in-class results. Here are some ways we support and invest in our team:

Competitive salaries

• Discounts on Hotel Stays and, special staff rates in any of our hotels across the collection, on top of special Family and Friend rates for accommodation.
• Discounts on Dining, discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection.
• Meals on Duty, meals are prepared for you during your work hours and are provided for in our newly refurbed canteens.
• Free Coffee on Duty, provided for in our newly refurbed canteens.
• Discounts for Take-Away, further discounts for takeaway teas and coffees for staff members.
• Career Progression, we set a clear career path with each of our interested employees.
• Employee Fitness, free access to the leisure centres, Family discounts to membership in our range of Leisure Centres.
• Employee Wellness, ODR Collection Staff Wellness programme is available to all staff as well as discounts on all luxury spa products and spa treatments in our award-winning Spa.
• Learning & Development, access to a variety of learning tools through our online training software. We offer a range of internships annually in a variety of different departments to nourish development, and cross-training in different departments.
• Flexible working hours, a choice of flexible hours in social environments.

If you want to make an impact, O’Donoghue Ring Collection is the place for you.

Experience in the hospitality industry is preferred.

O’Donoghue Ring Collection is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and diverse team –, includingndividuals with different backgrounds, abilities, identities and experiences.