Front Desk Receptionist - Killarney Plaza Hotel

Hospitaliti; Killarney; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Hotel stay discounts

Staff dining discounts

Meals and coffee during shifts

Career progression

Wellness programs

Learning & development opportunities

Job summary

O'Donoghue Ring Collection, including the Killarney Plaza Hotel & Spa in Killarney, seeks a Front Desk Receptionist to join the team on a full-time, year-round basis. The role requires flexibility to work shifts across 5 days, including weekends, in a luxury hospitality setting.

With a focus on guest satisfaction, you will oversee front desk duties, handle inquiries, and maintain high standards. Fluency in English and strong interpersonal skills are essential for success in this role.

Qualifications

• Experience in a similar role in a 4* or 5* hotel is advantageous.
• Excellent communication and interpersonal skills.
• Fluent English is essential.

Responsibilities

• Oversee all front desk duties as part of the Front Office team.
• Ensure guest satisfaction by addressing queries promptly and professionally.
• Anticipate guests' needs and provide service that exceeds expectations.
• Maintain front office standards and procedures.
• Handle switchboard and hotel telephone operations per protocols.
• Foster strong relationships with colleagues across departments.

Skills

Front desk experience

Customer service

Multitasking

Opera PMS

Tools

Opera PMS

Job description

O'Donoghue Ring Collection is hiring through Hosco in Killarney. The O’Donoghue Ring Collection encompasses a range of Hotels, Apartments, Spas, Restaurants, and Bars, all situated in the bustling town centers of Killarney and Castleisland, Co. Kerry. Our company is guided by three core values: employee experience, customer experience, and a commitment to excellence.

The Killarney Plaza Hotel & Spa, a 4-star hotel with 198 rooms located in the heart of Killarney, is part of the O'Donoghue Ring Collection. We are currently seeking a skilled Front Desk Receptionist to join our team full-time, year-round. The role requires flexibility to work shifts across 5 days, including weekends.

Key Responsibilities

• Oversee all front desk duties as part of the Front Office team.
• Ensure guest satisfaction by promptly addressing queries in a friendly and efficient manner.
• Anticipate guests' needs and provide service that exceeds their expectations.
• Maintain a strong understanding of front office standards and procedures.
• Handle switchboard and hotel telephone operations according to company protocols.
• Foster strong working relationships with colleagues across departments.

About You

• Previous experience in a similar role in a 4* or 5* hotel is a plus.
• A team player with the ability to multitask in a fast-paced environment.
• Detail-oriented, with a passion for advancing in the luxury hospitality sector.
• Excellent communication and interpersonal skills.
• Familiarity with Opera operating system is advantageous but not required.
• Fluent English is essential.

Why Join O'Donoghue Ring Collection?

By joining the O'Donoghue Ring Collection, you become part of a dedicated team committed to achieving excellence.

• Competitive salaries
• Hotel stay discounts and special staff rates across the collection, with exclusive Family and Friend rates
• Dining discounts at all food outlets across our hotels and individual restaurants and bars
• Meals and free coffee during your shifts, provided in our newly refurbished staff canteens
• Discounts on takeaway items such as teas and coffees
• Clear career progression paths
• Free access to leisure centers and discounted family memberships
• Wellness programs, including staff discounts on luxury spa products and treatments
• Learning & development opportunities through online training tools and internships across various departments
• Flexible working hours
• Social calendar of team events, including employee appreciation week and community initiatives

At O’Donoghue Ring Collection, we are an Equal Opportunity Employer and strongly believe that diverse perspectives drive innovation and growth. We are committed to building a team that reflects a variety of backgrounds, abilities, identities, and experiences.

Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by O'Donoghue Ring Collection.