Repairs & Customer Support Administrator

Renovotec Ltd; Swords; On-site; EUR 20,000 - 33,000; Full time

Benefits offered by this job

Company pension

On-site parking

Casual dress

Job summary

Renovotec Ltd in Ireland is seeking a Customer Support Administrator (1st line) located in Swords. You will coordinate device repairs, respond to queries, prepare quotations and manage POs, while delivering high-quality customer service.

The role involves arranging deliveries, logging calls in the ticketing system and working with the UK support team. Monday–Friday, on-site with a pension and parking benefits.

Qualifications

• Experience in customer service or administration.
• Good knowledge of Windows and MS Office.
• Strong communication and organisational skills.

Responsibilities

• Raising, updating and managing device repair requests (RMAs).
• Responding to repair-related queries and ensuring requests are progressed efficiently.
• Preparing and sending device repair quotations to customers.
• Processing and receiving purchase orders (POs) relating to repair quotations.
• Arranging deliveries and collections to and from customer sites.
• Responding to customer enquiries by telephone and email in a professional and timely manner.
• Accurately logging all customer calls and enquiries using the company’s support ticketing system.
• Keeping customers informed of repair progress and relevant updates.
• Working closely with colleagues to resolve customer queries and ensure a consistently high level of service.

Skills

Customer service

Administration

Organisation

Communication

Teamwork

Tools

Microsoft Windows

Microsoft Office

Job description

Renovotec Ltd in Ireland is seeking a Customer Support Administrator (1st line) located in Swords. You will coordinate device repairs, respond to queries, prepare quotations and manage POs, while delivering high-quality customer service.

The role involves arranging deliveries, logging calls in the ticketing system and working with the UK support team. Monday–Friday, on-site with a pension and parking benefits.