Customer Support Administrator (1st Line)

Renovotec Ltd; Swords; On-site; EUR 20,000 - 33,000; Full time

Benefits offered by this job

Company pension

On-site parking

Casual dress

Job summary

Renovotec Ltd in Ireland is seeking a Customer Support Administrator (1st line) located in Swords. You will coordinate device repairs, respond to queries, prepare quotations and manage POs, while delivering high-quality customer service.

The role involves arranging deliveries, logging calls in the ticketing system and working with the UK support team. Monday–Friday, on-site with a pension and parking benefits.

Qualifications

• Experience in customer service or administration.
• Good knowledge of Windows and MS Office.
• Strong communication and organisational skills.

Responsibilities

• Raising, updating and managing device repair requests (RMAs).
• Responding to repair-related queries and ensuring requests are progressed efficiently.
• Preparing and sending device repair quotations to customers.
• Processing and receiving purchase orders (POs) relating to repair quotations.
• Arranging deliveries and collections to and from customer sites.
• Responding to customer enquiries by telephone and email in a professional and timely manner.
• Accurately logging all customer calls and enquiries using the company’s support ticketing system.
• Keeping customers informed of repair progress and relevant updates.
• Working closely with colleagues to resolve customer queries and ensure a consistently high level of service.

Skills

Customer service

Administration

Organisation

Communication

Teamwork

Tools

Microsoft Windows

Microsoft Office

Job description

Customer Support Administrator (1st line)
Location: Swords, Dublin
Job Type: Full-time, Permanent

About Renovotec

Renovotec is one of Europe's leading providers of barcode scanning, rugged mobile computing and warehouse technology solutions. We work with well-known brands across logistics, retail, manufacturing, food production and transport. Renovotec is currently recruiting for a Customer Support Repairs Administrator based in Ireland. This is a standalone role within Ireland, however the successful candidate will work closely with and be supported by our wider Customer Support team in the UK, collaborating remotely as part of the broader function.

Providing a first-class customer experience is one of Renovotec's key priorities. As a Customer Support Repairs Administrator, you will play an essential role in ensuring customer requests are handled efficiently, accurately and professionally from initial enquiry through to completion.

The Role

You will be responsible for supporting customers with enquiries relating to their mobile computer hardware, software and industrial wireless networks, with a particular focus on the administration and coordination of device repairs.

Working as part of a busy and supportive team, you will need to be organised, proactive and able to manage competing priorities while maintaining a high level of customer service.

You will also be expected to work collaboratively with colleagues and provide support wherever required to ensure the wider Customer Support team operates effectively.

Key Responsibilities

Your main duties will include:

• Raising, updating and managing device repair requests (RMAs).
• Responding to repair-related queries and ensuring requests are progressed efficiently.
• Preparing and sending device repair quotations to customers.
• Processing and receiving purchase orders (POs) relating to repair quotations.
• Arranging deliveries and collections to and from customer sites.
• Responding to customer enquiries by telephone and email in a professional and timely manner.
• Accurately logging all customer calls and enquiries using the company’s support ticketing system.
• Keeping customers informed of repair progress and relevant updates.
• Working closely with colleagues to resolve customer queries and ensure a consistently high level of service.
• Supporting the wider Customer Support team with other duties as required.

Key Skills & Experience

• We are looking for someone who is confident communicating with customers and colleagues and who can demonstrate excellent organisation and attention to detail.
• The successful candidate will ideally have:
  • Good knowledge of Microsoft Windows operating systems and Microsoft Office.
  • Previous experience in a customer service or administration environment.
  • Excellent verbal and written communication skills.
  • Strong organisational and administrative skills.
  • The ability to prioritise and manage a varied workload effectively.
  • A proactive, helpful and positive approach to customer service.
  • The ability to work effectively as part of a team.
  • Good attention to detail and accuracy when handling customer and repair information.

What We’re Looking For

Most importantly, we are looking for someone who takes pride in delivering excellent customer service, is comfortable working in a busy environment and is willing to support their colleagues when required.

If you are organised, customer-focused and enjoy working as part of a team, we would love to hear from you.

Additional pay:

• Bonus scheme

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Admin: 1 year (preferred)

Work Location:

on site

Renovotec is an equal opportunities employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect regardless of age, disability, gender identity, race, religion or belief, sex or sexual orientation.

Applicants must have a valid right to work in Ireland, as sponsorship is not available for this position.

Pay: €33,000.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person