Customer Experience & Technician Scheduling Lead

Trane Technologies; Dublin; On-site; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Pension

Healthcare

Life insurance

Wellbeing platforms

Structured induction and development

Job summary

Trane Technologies in Ireland is seeking a Customer Service Coordinator to deliver exceptional support, schedule technicians for PPMs, breakdowns, warranty work, rentals and commissioning, and align with customers' needs.

You will collaborate with Service, Sales and Operations, manage invoicing within approvals, generate reports, and ensure strong customer relationships. This on-site role is based in County Dublin with a competitive benefits package.

Qualifications

• Proven experience in a customer care or service support role.
• Strong knowledge of customer service principles.
• Excellent interpersonal and communication skills.
• Ability to motivate technicians and deliver great customer experiences.

Responsibilities

• Proactive handling of high-volume incoming calls.
• Schedule technician work for PPM, breakdowns, warranty, rental and commissioning.
• Build and maintain strong relationships with customers as a trusted contact.
• Collaborate with Service, Sales and Operations to share key customer insights.
• Ensure invoices processed timely within approved limits.
• Generate regular reports on completed invoiced work orders.
• Support service technicians and ensure adequate team coverage at peak times.

Skills

Customer service

Scheduling

Communication

Relationship building

MS Office

Tools

Microsoft Office

CRM software

Inspire systems

Job description

Trane Technologies in Ireland is seeking a Customer Service Coordinator to deliver exceptional support, schedule technicians for PPMs, breakdowns, warranty work, rentals and commissioning, and align with customers' needs.

You will collaborate with Service, Sales and Operations, manage invoicing within approvals, generate reports, and ensure strong customer relationships. This on-site role is based in County Dublin with a competitive benefits package.