Technical Support & Customer Experience Lead

Sonitus Systems; Dublin; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

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Job summary

Sonitus Systems in Dublin, Ireland, is seeking a Technical Support Coordinator to deliver outstanding customer service and first-line technical support. You will coordinate service activities, manage orders, repairs, and ERP-based processes, while maintaining strong customer relationships.

The role emphasizes proactive issue resolution, cross-team collaboration, and inventory/logistics coordination to ensure a seamless customer experience.

Qualifications

• Experience delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities with responsiveness.
• Experience with ERP systems and ticketing tools.
• Technical aptitude with electronic or software products.
• Experience supporting Linux-based operating systems.

Responsibilities

• Serve as primary contact for customers, handling enquiries promptly and effectively.
• Provide first-line technical support via phone, email, and tickets.
• Conduct remote troubleshooting to diagnose and resolve issues.
• Coordinate repairs, returns, and service activities with internal teams.
• Process orders and maintain accurate ERP records.
• Manage inventory movements and warehouse/logistics tasks.
• Communicate status updates clearly to customers throughout the resolution.
• Act as customer advocate to improve service quality and processes.

Skills

Customer service

Communication

Organization

Multitasking

Troubleshooting

ERP systems

Ticketing tools

Linux support

Teamwork

Problem solving

Microsoft Office

Tools

ERP software

Ticketing systems

MS Office

Remote support tools

Job description

Sonitus Systems in Dublin, Ireland, is seeking a Technical Support Coordinator to deliver outstanding customer service and first-line technical support. You will coordinate service activities, manage orders, repairs, and ERP-based processes, while maintaining strong customer relationships.

The role emphasizes proactive issue resolution, cross-team collaboration, and inventory/logistics coordination to ensure a seamless customer experience.