Customer Service Advisor – Repairs & Admin

Tuath Housing Association; Galway; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

24 days annual leave

Pension scheme

Bike-to-work scheme

Wellness allowance

Career development opportunities

Study aids scheme

Employee Assistance Program

Flexible working

Job summary

Tuath Housing in Galway is seeking a Customer Service Advisor to join the Responsive Repairs team. You will handle maintenance-related calls, deliver best-in-class service, and contribute to data gathering and reporting.

The role is entry-level with a clear career path, requiring at least one year in a busy office admin role, strong IT and Microsoft Office skills, and the ability to work both with a team and independently.

Qualifications

• At least one year experience in a busy office administration role.
• Excellent administrative skills and ability to produce Pivot Tables, spreadsheets, presentations, and memos.
• Excellent communication, interpersonal and relationship-building skills.
• Ability to work effectively as part of a team and independently.
• Good organisational and time-management skills.
• Ability to handle sensitive and confidential information.
• Commitment to working in a customer-focused and solution-oriented manner.
• To participate on forums/working groups/committees as required.
• Carry out any other reasonable duties as may be required from time to time.
• Promote a culture which is supportive of excellent service delivery and meets Tuath Housing’s vision, mission, and values.

Responsibilities

• Answer all repairs telephone calls and deal with enquiries in the appropriate response times.
• Provide best-in-class service, provide clear solutions to customer queries, and handle queries and complaints in a professional, courteous manner.
• Gather data and collating reports on all aspects of repair activity.
• Assist with general administrative duties including filing, processing invoices and taking meeting minutes.
• Use Microsoft Office to produce correspondence, presentations, and records.
• Organise and store computer-based information and maintain websites and internal databases.

Skills

Excellent communication

Teamwork

Time management

Client-focused

Education

One year experience in office administration

Tools

Microsoft Word

Outlook

PowerPoint

Excel

Access

Job description

Tuath Housing in Galway is seeking a Customer Service Advisor to join the Responsive Repairs team. You will handle maintenance-related calls, deliver best-in-class service, and contribute to data gathering and reporting.

The role is entry-level with a clear career path, requiring at least one year in a busy office admin role, strong IT and Microsoft Office skills, and the ability to work both with a team and independently.