Hebrew Tech Support Specialist – Onsite

Accenture PLC; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Accenture Ireland is seeking a Customer Support professional fluent in English and Hebrew to join our onsite team in Sandyford. You will review business data, ensure accuracy, and stay updated on policies while advocating for users and collaborating with the sales team.

The role involves handling advertising issues, contributing to process improvements, and participating in ongoing training to deliver high-quality outcomes.

Qualifications

• Excellent oral and written communication skills required.
• Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications.
• Aptitude to support sophisticated products.
• Ability to overcome a product learning curve.
• Ability to think critically and problem seek.
• Ability to work in teams.
• 1 year of experience in Customer Service/Call Centre is desirable.
• Proficient in English.
• Proficient with using computers.

Responsibilities

• Review business data based on client guidelines using established tools and channels.
• Developing deep knowledge within a complex product group.
• Stay informed and updated on evolving client policies and guidelines.
• Advocate for the user community, ensuring their needs are addressed.
• Investigate and prioritize advertising issues, escalating to a specialist through appropriate channels for further troubleshooting or de-bugging.
• Contribute to initiatives aimed at improving process efficiency and work quality.
• Participate in continuous training programs and collaborative discussions for personal and professional development.
• Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team.
• Facilitate a high-end customer experience related to support.
• Develop deep knowledge within a complex product group.
• Mentor team members and own product support areas.

Skills

Communication skills

Analytical thinking

Product support

Learning agility

Critical thinking

Teamwork

Customer service

English proficiency

Computer literacy

Education

Bachelor's Degree

Job description

Accenture Ireland is seeking a Customer Support professional fluent in English and Hebrew to join our onsite team in Sandyford. You will review business data, ensure accuracy, and stay updated on policies while advocating for users and collaborating with the sales team.

The role involves handling advertising issues, contributing to process improvements, and participating in ongoing training to deliver high-quality outcomes.