Remote SAP AMS — Senior Service Performance Lead

MCKESSON; Cork; Hybrid; EUR 71,000 - 119,000; Full time

Benefits offered by this job

Hybrid or remote work

Job summary

McKesson Corporation is seeking an experienced Senior Service Performance Manager, SAP AMS to oversee the health, stability, and continuous improvement of our SAP ecosystem. You will lead SAP AMS operations, governance, incident management, and vendor oversight to ensure reliable SAP services across S/4HANA and integrated platforms.

You will partner with business and technology leaders to drive service reliability, resiliency, and automation, including AI-enabled operations and post-incident

Qualifications

• 7+ years of experience in enterprise SAP environments or SAP operations leadership.
• Experience leading Incident Management, RCA, CAPA and Problem Management in large-scale environments.
• Experience managing AMS providers, vendors, or managed service partners.
• Experience developing and managing SLAs, KPIs, governance dashboards, and operational metrics.

Responsibilities

• Lead SAP AMS operations across SAP S/4HANA and integrated platforms.
• Drive incident management, RCA, CAPA to improve stability.
• Establish governance processes, KPIs, SLAs, and service reporting.
• Manage vendor relationships and contractual commitments.
• Partner with stakeholders to communicate during incidents and releases.
• Lead AI-enabled operations and automation initiatives.

Skills

Incident Management

RCA

CAPA

Problem Management

SAP AMS operations

Governance & KPIs

Stakeholder management

AI-enabled operations

Service delivery

Education

Bachelor's degree or equivalent

Tools

SAP S/4HANA

APIs

BTP

Middleware

Job description

McKesson Corporation is seeking an experienced Senior Service Performance Manager, SAP AMS to oversee the health, stability, and continuous improvement of our SAP ecosystem. You will lead SAP AMS operations, governance, incident management, and vendor oversight to ensure reliable SAP services across S/4HANA and integrated platforms.

You will partner with business and technology leaders to drive service reliability, resiliency, and automation, including AI-enabled operations and post-incident