Senior SAP Platform & Service Delivery Lead

McKesson; Cork; Hybrid; EUR 83,000 - 138,000; Full time

Benefits offered by this job

Total Rewards package

Competitive compensation

Annual bonus

Long-term incentive opportunities

Job summary

McKesson Ireland seeks an experienced technology leader to connect SAP platform delivery, ITSM practices and contract/SLA governance in a complex enterprise environment.

You will oversee SAP S/4HANA AMS service delivery, manage incidents, changes and escalations, and drive continuous service improvement with KPI dashboards and executive updates. Collaboration with architecture, security and business stakeholders is essential.

Qualifications

• Bachelor’s degree or equivalent in computer science, IT, engineering or related field.
• 10+ years in technology, SAP, platform services or enterprise application management.

Responsibilities

• Lead SAP RISE contract, SLA, and service performance management.
• Oversee SAP S/4HANA AMS service delivery, incidents, problems, changes, requests and escalations.
• Develop and present QBRs, KPI dashboards and executive updates translating technical performance to business impact.
• Design and mature ITSM service catalog, definitions, intake models and operating procedures.
• Drive continuous service improvement using trends, root cause analysis and customer feedback.
• Monitor performance with SAP Cloud ALM, SAP Focused Run and related tools; guide improvements.
• Partner with architecture, product, security, infrastructure and business to align SAP services with priorities.
• Manage vendor relationships and governance routines to improve accountability and value delivery.

Skills

SAP expertise

ITSM practices

Vendor management

Stakeholder communication

Executive reporting

Education

Bachelor’s degree in Computer Science or related field

Tools

SAP Cloud ALM

SAP Focused Run

ServiceNow

Azure Monitor

AWS monitoring tools

Job description

McKesson Ireland seeks an experienced technology leader to connect SAP platform delivery, ITSM practices and contract/SLA governance in a complex enterprise environment.

You will oversee SAP S/4HANA AMS service delivery, manage incidents, changes and escalations, and drive continuous service improvement with KPI dashboards and executive updates. Collaboration with architecture, security and business stakeholders is essential.