Sr. Service Performance Manager, SAP AMS, FSS

MCKESSON; Cork; Hybrid; EUR 71,000 - 119,000; Full time

Benefits offered by this job

Hybrid or remote work

Job summary

McKesson Corporation is seeking an experienced Senior Service Performance Manager, SAP AMS to oversee the health, stability, and continuous improvement of our SAP ecosystem. You will lead SAP AMS operations, governance, incident management, and vendor oversight to ensure reliable SAP services across S/4HANA and integrated platforms.

You will partner with business and technology leaders to drive service reliability, resiliency, and automation, including AI-enabled operations and post-incident

Qualifications

• 7+ years of experience in enterprise SAP environments or SAP operations leadership.
• Experience leading Incident Management, RCA, CAPA and Problem Management in large-scale environments.
• Experience managing AMS providers, vendors, or managed service partners.
• Experience developing and managing SLAs, KPIs, governance dashboards, and operational metrics.

Responsibilities

• Lead SAP AMS operations across SAP S/4HANA and integrated platforms.
• Drive incident management, RCA, CAPA to improve stability.
• Establish governance processes, KPIs, SLAs, and service reporting.
• Manage vendor relationships and contractual commitments.
• Partner with stakeholders to communicate during incidents and releases.
• Lead AI-enabled operations and automation initiatives.

Skills

Incident Management

RCA

CAPA

Problem Management

SAP AMS operations

Governance & KPIs

Stakeholder management

AI-enabled operations

Service delivery

Education

Bachelor's degree or equivalent

Tools

SAP S/4HANA

APIs

BTP

Middleware

Job description

About the Role

McKesson is seeking an experienced Sr. Service Performance Manager, SAP AMS, FSS to oversee the operational health, stability, and continuous improvement of our SAP ecosystem. This role will provide leadership across SAP production support, AMS governance, incident management, vendor oversight, service delivery, and operational excellence initiatives.

The ideal candidate combines deep SAP functional and operational expertise with strong stakeholder management skills and experience driving service reliability, resiliency, automation, and AI-enabled operations. This role will partner with business and technology leaders to ensure SAP services consistently meet business objectives while supporting McKesson's digital transformation journey.

What You'll Do

• Lead SAP Application Management Services (AMS) operations across SAP S/4HANA and integrated platforms.
• Drive Incident Management, Problem Management, RCA, and CAPA activities to improve service stability and reduce recurring issues.
• Establish and manage governance processes, KPIs, SLAs, operational reviews, and service reporting.
• Manage strategic vendor relationships and hold partners accountable for contractual and operational commitments.
• Partner with business stakeholders to provide transparent communication during incidents, releases, and major operational events.
• Lead operational resilience initiatives including monitoring, alerting, self-healing automation, operational hygiene, and AI-enabled operations practices.
• Collaborate with infrastructure and Data Center teams to maintain availability, performance, security, and disaster recovery readiness.
• Drive continuous improvement initiatives that improve customer experience, operational efficiency, and service reliability.

Basic Requirements

• 7+ years of experience supporting enterprise SAP environments, SAP operations, AMS delivery, service management, or production support leadership roles.
• Bachelor's degree or equivalent experience in Information Technology, Business, Engineering, or a related discipline.
• Experience leading Incident Management, RCA, CAPA, and Problem Management processes in large-scale environments.
• Experience managing AMS providers, vendors, outsourcing partners, or managed service organizations.
• Experience developing and managing SLAs, KPIs, governance dashboards, and operational metrics.
• Experience supporting SAP S/4HANA business processes including Finance (Record-to-Report), Order-to-Cash (OTC), and Procure-to-Pay (P2P).
• Experience communicating with senior business stakeholders and technology leadership during critical operational events.
• Experience supporting SAP integrations and cross-functional enterprise applications.

Preferred Skills/Experience

• SAP S/4HANA operations leadership experience in highly regulated or healthcare environments.
• Knowledge of SAP integration technologies including middleware, APIs, BTP, EDI, and interconnected enterprise platforms.
• Experience implementing AIOps, predictive monitoring, self-healing capabilities, intelligent alerting, and automation solutions.
• Knowledge of ITIL, Service Management, Change Management, and Release Management best practices.
• Experience leading major incident response and operational recovery efforts.
• Understanding of Data Center operations, infrastructure management, cloud environments, resiliency, and disaster recovery planning.
• Experience with observability, monitoring, and event management platforms.
• SAP certifications, ITIL certification, or related service management certifications preferred.

Travel / Work Environment / Physical Requirements

• Limited travel may be required based on business needs.
• Hybrid or remote work arrangements may be available based on business requirements.
• Ability to participate in critical incident support and occasional after-hours escalations when necessary.
• Ability to work for extended periods at a computer workstation.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

€71,300 - €118,800