Remote SAP Applications Lead — AMS & S/4HANA Ops

MIR McKesson Cork Business Solutions Unlimited Company; Cork; Hybrid; EUR 69,000 - 114,000; Full time

Benefits offered by this job

Hybrid work arrangements

Total rewards package

Job summary

McKesson is seeking a Sr. Manager, SAP Applications Support to lead enterprise SAP AMS supporting SAP S/4HANA across FI/CO, SD, MM, and WM. You will oversee production support, incident management, and service delivery to ensure reliability and business continuity.

Lead a high-performing team of SAP analysts, partner with business and technology teams, manage SLAs and governance, and drive continuous service improvement in a global, hybrid work environment.

Qualifications

• 9+ years of experience in SAP production support, SAP AMS, IT service management, or enterprise application operations leadership.
• 3+ years of people leadership experience managing SAP support teams, supervisors, or managers.
• Experience supporting SAP S/4HANA environments in FI/CO, SD, MM, or WM.
• Experience leading ITIL-based service operations, incident management, change management, and problem management processes.
• Demonstrated experience managing SLAs, KPIs, operational reporting, and service governance.

Responsibilities

• Lead SAP AMS teams supporting SAP S/4HANA Finance (FI/CO), Sales & Distribution (SD), Materials Management (MM), and Warehouse Management (WM).
• Develop workforce capacity plans, staffing strategies, on-call rotations, and resource allocation models to support business demand.
• Oversee SAP incident, service request, problem, change, and escalation management processes.
• Serve as Major Incident Commander for critical SAP production issues, coordinating cross-functional response and restoration activities.
• Establish and monitor SLAs, KPIs, operational metrics, and service governance standards.
• Drive SAP ticket lifecycle management, backlog reduction, root-cause analysis, and continuous service improvement initiatives.
• Partner with business stakeholders, technology teams, and vendors to improve service stability, customer experience, and operational efficiency.
• Coach, mentor, and develop managers and team members while fostering an inclusive, collaborative, and high-performance culture.

Skills

SAP AMS

ITIL operations

Incident management

Change management

Leadership

Stakeholder management

S/4HANA FI/CO/SD/MM/WM

Education

Bachelor's degree or equivalent

Tools

ServiceNow

SAP Solution Manager

SAP Cloud ALM

Job description

McKesson is seeking a Sr. Manager, SAP Applications Support to lead enterprise SAP AMS supporting SAP S/4HANA across FI/CO, SD, MM, and WM. You will oversee production support, incident management, and service delivery to ensure reliability and business continuity.

Lead a high-performing team of SAP analysts, partner with business and technology teams, manage SLAs and governance, and drive continuous service improvement in a global, hybrid work environment.