Sr. Operations Manager, SAP Platform

MCKESSON; Cork; Hybrid; EUR 66,000 - 110,000; Full time

Job summary

McKesson is seeking a Sr. Operations Manager, SAP Platform to lead enterprise SAP operational excellence across mission-critical business platforms.

This role drives 24x7 support governance, SAP Focused Run capabilities, release management, and automation to ensure highly available SAP environments that support core business operations. The successful candidate will partner with business, technology, and vendor teams to drive continuous improvement, runbook automation, and KPI reporting while

Qualifications

• 7+ years managing enterprise SAP operations or related tech environments.
• Experience leading 24x7 operational support and service delivery teams.
• Hands-on with SAP Focused Run or SAP Solution Manager.
• Strong ITIL knowledge and KPI/SLA reporting.

Responsibilities

• Lead SAP Operations Center governance and 24x7 support across SAP landscapes.
• Manage CAB governance for releases and production changes.
• Define runbooks, automation, and continuous improvement initiatives.
• Deliver executive dashboards and service performance metrics.

Skills

SAP Operations

24x7 support

CAB governance

KPIs & reporting

ITIL practices

Executive communication

Education

Bachelor's degree in IT / CS / Engineering

Tools

SAP Focused Run

SAP Solution Manager

System Monitoring

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

McKesson is seeking a Sr. Operations Manager, SAP Platform to lead enterprise SAP operational excellence across mission-critical business platforms. This role provides strategic leadership for SAP Operations Center management, 24x7 support governance, SAP Focused Run capabilities, release management, operational monitoring, automation, and continuous improvement initiatives. The successful candidate will partner with business, technology, and vendor teams to ensure highly available, secure, scalable, and resilient SAP environments that support critical business operations.

What You'll Do

• Lead SAP Operations Center governance and oversee enterprise 24x7 support model execution across SAP landscapes.

• Drive SAP Focused Run implementation and optimization, including System Monitoring, LMDB administration, Alert Management, and Root Cause Analysis (RCA).

• Chair Change Advisory Board (CAB) discussions and govern SAP release, deployment, and production change processes.

• Establish operational KPIs, SLA reporting, executive dashboards, and service performance metrics.

• Lead incident, problem, and service improvement programs to increase platform availability and operational maturity.

• Define and execute runbook automation and self-healing operations strategies to reduce manual effort and accelerate issue resolution.

• Partner with SAP Basis, infrastructure, security, application, and vendor teams to ensure operational excellence and compliance.

• Drive continuous improvement initiatives focused on reliability, automation, service quality, and customer experience.

Basic Requirements

• 7+ years of experience managing enterprise SAP operations, production support, IT service management, or related technology environments.

• Experience leading 24x7 operational support models and service delivery teams.

• Hands-on experience with SAP Focused Run, SAP Solution Manager, or similar SAP operations platforms.

• Experience managing SAP monitoring, incident management, problem management, and root cause analysis processes.

• Experience leading SAP release management and Change Advisory Board (CAB) governance activities.

• Strong knowledge of ITIL service management practices and operational controls.

• Experience developing KPI, SLA, and operational performance reporting.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.

Preferred Skills/Experience

• Experience administering LMDB, System Monitoring, Alert Management, and advanced SAP operational analytics.

• Knowledge of SAP Basis administration and enterprise SAP landscapes.

• Experience implementing automation, orchestration, runbook automation, or self-healing operational capabilities.

• Experience with observability platforms, AIOps, SRE practices, and enterprise monitoring tools.

• Experience managing third-party service providers and offshore support teams.

• Strong executive communication, stakeholder management, and operational leadership skills.

• Experience leading large-scale operational transformation or continuous improvement programs.

• Relevant SAP, ITIL, cloud, or service management certifications.

Travel / Work Environment / Physical Requirements

• Limited travel may be required based on business needs.

• Hybrid or remote work arrangements may be available based on organizational requirements.

• Ability to participate in occasional after-hours support governance, major incident reviews, and release activities.

• Ability to perform standard office and computer-based work activities.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

€66,000 - €110,000